IBM

IBM Watson Explorer

With IBM Watson® Explorer, a cognitive exploration and content analysis platform, you can hear your data talking. Explore and analyze unstructured and structured content to uncover trends and patterns that improve decision-making, customer service and ROI. IBM clients have used Watson Explorer to understand 100 percent of incoming calls and emails, improving the quality of information and their ability to use that information. Built-in cognitive capabilities — powered by machine learning models, natural language processing and next-generation APIs — can unlock value from all your data and help you gain secure 360-degree view of customers.

7.9

Composite Score

8.1

CX Score

+80

Emotional Footprint

80%

Likeliness to Recommend

25

Reviews

Word Cloud

As organizations become more and more dependent on software to automate and streamline operations, users are developing strong emotional connections to their applications and vendors. The SoftwareReviews word cloud aggregates the most commonly experienced pain points and prevailing opinions held by its users. Use this at-a-glance summary to evaluate the vendor-client relationship and product effectiveness.

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IBM Watson Explorer Product Scorecard

The scores above are a summary of a comprehensive report available for this product, aggregating feedbacking from real IT professionals and business leaders.

IBM Watson Explorer has a product scorecard to explore each product feature, capability, and so much more.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role

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