What is HCL Commerce?
HCL Commerce is a single, unified platform that offers the ability to do business directly with consumers (B2C), directly with businesses (B2B). HCL Commerce is a customizable, scalable, and high availability solution that is built to use open standards. It uses cloud friendly technology to make deployment and operation easy and efficient.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
2
Since last award
94 Plan to Renew
79 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HCL Commerce?
Pros
- Enables Productivity
- Trustworthy
- Respectful
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Reporting and Analytics
Content Management
Order Portal
Predictive Recommendations
Retargeting Capabilities
Microsite Management
Catalog Management
Integrated Search
Order Management
Content Localization
Payment Processing
Vendor Capability Ratings
Ease of IT Administration
Breadth of Features
Ease of Customization
Ease of Implementation
Quality of Features
Vendor Support
Availability and Quality of Training
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
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HCL Commerce Reviews
Ravi Shankar Y.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Great tool for an enterprise with amazing features
Likeliness to Recommend
What differentiates HCL Commerce from other similar products?
I believe HCL commerce offers one of the best graphical user interface in the category. overall experience as an enterprise is fabulous. analytics and insights provided are really good.
What is your favorite aspect of this product?
GUI(graphical user interface) is my favourite aspect, clear differentiation between segments and analytics provided are my favourite features.
What do you dislike most about this product?
overall experience is good but the software lacks in the scalability of the consumers because it is a bit technical and would require prior training.
What recommendations would you give to someone considering this product?
customer service should improve, even if you have a great software and someone faces an issue it should get resolved in a timely manner
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Arun T.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2024
Robust platform with room for improvement.
Likeliness to Recommend
What differentiates HCL Commerce from other similar products?
HCL Commerce differentiates itself through its scalability, flexibility, and extensive customization options. It offers robust support for B2B and B2C businesses, along with advanced analytics and personalization features. Additionally, HCL Commerce emphasizes rapid deployment and seamless integration with existing systems.
What is your favorite aspect of this product?
HHandling large-scale e-commerce operations, providing scalability and flexibility for businesses.
What do you dislike most about this product?
It is not easier for new user. Cost can be a concern for businesses,
What recommendations would you give to someone considering this product?
Evaluate Your Business Requirements: Before implementing any new e-commerce platform, it's essential to thoroughly understand your business requirements. Consider factors such as scalability, customization needs, integration capabilities, and support for different types of products and services. Assess Platform Flexibility: HCL Commerce offers a high degree of flexibility and customization options. Evaluate whether the platform can adapt to your unique business processes and requirements without extensive development effort.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
Manjunath D.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
HCL provides the best support system & Product
Likeliness to Recommend
What differentiates HCL Commerce from other similar products?
The product is really awesome and also the support we get from HCL is fantastic and we are highly satisfied.
What is your favorite aspect of this product?
The support is my favourite aspects as we get it on time and whatever issues we are facing, it'll be resolved on time which saves us a lot of work and also the time we pay for the issues
What do you dislike most about this product?
We haven't faced any such problems from HCL till now. We have a good relationship with the teams
What recommendations would you give to someone considering this product?
HCL provides the best products and great support. Just go for it!
Pros
- Continually Improving Product
- Trustworthy
- Unique Features
- Efficient Service