HornBill Service Manager

Hornbill Service Manager is our next-generation solution for collaborative ITSM. It's a fresh approach that combines innovative collaborative technology, ITSM best practice, and powerful automation and orchestration of business processes. With Service Manager, you can equip your service desk team with a range of capabilities to meet the needs of the most forward-thinking ITSM professional.


Composite Score


CX Score


Emotional Footprint


Likeliness to Recommend



Reports on iPad

HornBill Service Manager Product Report

The scores above are a summary of a comprehensive report available for this product, aggregating feedbacking from real IT professionals and business leaders.

HornBill Service Manager has a product scorecard to explore each product feature, capability, and so much more.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role

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Explore every product feature, vendor capability, and so much more, in our comprehensive Product Scorecard, giving you unparalleled insight into the software.