Hornbill for IT
6.9 / 10

What is Hornbill for IT?

HWith Hornbill's service-centric approach to optimizing IT, you can instantly deliver a simplified, consumer-like service experience that will engage and inform.

Company Details


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Hornbill for IT Ratings

Real user data aggregated to summarize the product performance and customer experience.

81 Likeliness to Recommend

62 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Hornbill for IT?

6% Negative
16% Neutral
78% Positive

Pros

  • Generous Negotitation
  • Security Protects
  • Reliable
  • Efficient Service

Feature Ratings

Average 75

Integrated Knowledge Management

83

Business Application Integration

78

Systems Management Integration

78

End User Support Solutions

74

End User Self Serve

74

Multi-Site Functionality

74

Multi Device Capability

70

Technician Administration

70

Integration With IT Tools

69

Reporting

69

Service Catalog

69

Vendor Capability Ratings

Average 76

Ease of Customization

94

Quality of Features

88

Ease of Data Integration

78

Ease of Implementation

78

Usability and Intuitiveness

78

Availability and Quality of Training

72

Breadth of Features

72

Product Strategy and Rate of Improvement

72

Vendor Support

63

Ease of IT Administration

62

Business Value Created

56

Hornbill for IT Reviews

Saurabh G.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

"Experience is very positive and beneficial"

Likeliness to Recommend

9 / 10

What differentiates Hornbill for IT from other similar products?

All information is presented within one place and ensure we get more information at the point of logging the call that is their uniqueness.

What is your favorite aspect of this product?

Offered balanced advice and support throughout the process which has enabled the organisation to implement a much improved call monitoring and call logging system and shared some great knowledge which has assisted with driving forward developments to meet the 21th sentry.

What do you dislike most about this product?

Nothing so far we have found the system very rewarding.

What recommendations would you give to someone considering this product?

Switch On was amazing and very informative, we were all very impressed and decided to purchase the software.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Justin J.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

An amazing tool that does everything thing I want.

Likeliness to Recommend

8 / 10

What differentiates Hornbill for IT from other similar products?

Hornbill is simple to use and has a sleek customer portal. It simplifies the process of submitting a request for the client by displaying all relevant information (current requests, bulletins, and frequently asked questions) on a single page. Analysts require extremely minimal training as well; I simply send them a one-page help guide and have received no complaints. It is incredibly cost-effective, and system administration is simple, even for staff with no prior application/programming knowledge (link me). The seller is very responsive to our needs as consumers, and there is a significant community on their site where people share tips.

What is your favorite aspect of this product?

Because of its simplicity, it is simple to train new team members to use its capabilities. I enjoy how adaptable the tool is. I like being able to design my views so that I can see the exact data I need when I want it. I can also construct live visual charts that update as events occur, which is handy for managing my staff. We can add particular tasks and questions for specific catalog items to ensure analysts on the service desk acquire the correct information and clients submit the correct information if utilizing the self-service portal. I can associate all assets and documents with specific calls, and when I search for an asset.

What do you dislike most about this product?

Navigating can be tricky, and retrieving old tickets can be challenging if I don’t recall the user’s name.

What recommendations would you give to someone considering this product?

Hornbill Service Manager gives me the freedom to administer my services in real-time in the way that works best for the team. Being able to change the settings on the go is a huge advantage for us. It fulfills all of my expectations for a service management solution and more. It excels at whatever it attempts. It is simple to learn and utilize.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Effective Service
  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Mar 2023

Fabulous product

Likeliness to Recommend

9 / 10

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Acts with Integrity