Customer Service Management

Response
Distribution
4Reviews

Help.com

Help.com Chat

With features ranging from keyboard shortcuts to color-based activity indicators, Help.com Chat helps reduce average handle times without sacrificing service quality. Our system is designed from the ground up to be fast and easy to use for both agents and customers.

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Composite Score

Composite
Score

8.7

CX Score

CX
Score

+71

Emotional Footprint

Emotional
Footprint

72%

Likeliness to Recommend

Likeliness
to Recommend

Customer Service Management

Response
Distribution
4Reviews
Category Features
  • Agent Collaboration
  • |
  • Agent Scripting
  • |
  • Analytics and Reporting
  • |
  • Contact Center Integration
  • |
  • Customer Community Management
  • |
  • Customer Self Service Capabilities
  • |
  • Customer Service Knowledge Management
  • |
  • Customer Service Workflow Management
  • |
  • Intelligent Search
  • |
  • Mobile Customer Care
  • |
  • Multi Channel Support

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  • Version and Module Satisfaction Levels
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Product Scorecard

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