GoCardless Logo
GoCardless Logo
GoCardless

GoCardless

Composite Score
8.1 /10
CX Score
8.3 /10
Category
GoCardless
8.1 /10

What is GoCardless?

GoCardless is the most effective way to collect subscriptions and invoice payments, both domestically and around the world.

Company Details


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Awards & Recognition

GoCardless won the following awards in the Payment Processing category

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GoCardless Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoCardless.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoCardless?

0% Negative
3% Neutral
97% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Inspires Innovation
  • Caring

Feature Ratings

Average 89

Recurring Payments

97

POS Verification

96

Security

94

Credit Card Processing

90

Reporting Analytics

90

Digital Wallet Integration

88

Mobile Payments

88

Multi Currency

88

Customer Support

88

Integration With Accounting System

87

POS Integration

85

Vendor Capability Ratings

Average 86

Ease of IT Administration

92

Ease of Data Integration

91

Ease of Implementation

91

Vendor Support

88

Business Value Created

87

Quality of Features

87

Breadth of Features

86

Availability and Quality of Training

83

Product Strategy and Rate of Improvement

82

Usability and Intuitiveness

82

Ease of Customization

80

GoCardless Reviews

Pete N.

  • Role: C-Level
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

Automates client payments at low cost, with grace

Likeliness to Recommend

10 /10

What differentiates GoCardless from other similar products?

The ability to easily collect payments from client bank accounts in local currencies, on the due date, without expensive card fees or manual overhead.

What is your favorite aspect of this product?

I love ow GoCardless automatically matches each payment to the relevant invoice in Xero. No reconciliation required. It just quietly and easily completes invoice payments on time every time.

What do you dislike most about this product?

When a customer wants to change which bank account is being used for payments, the process to cancel the existing mandate and create a new one is manual and inelegant, compared with the rest of the product experience.

What recommendations would you give to someone considering this product?

Pair iGoCardless with Wise (formerly TransferWise) to accept payments in USD, CAD, AUD, NZD, EUR and GBP and natively receive each into Wise Borderless accounts with no currency conversion. Also if you use Xero, definitely integrate GoCardless for Xero too. It's auto-magic.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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