What is GoCardless?
GoCardless is the most effective way to collect subscriptions and invoice payments, both domestically and around the world.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
100 Plan to Renew
92 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love GoCardless?
Pros
- Reliable
- Performance Enhancing
- Inspires Innovation
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Recurring Payments
POS Verification
Security
Credit Card Processing
Reporting Analytics
Digital Wallet Integration
Mobile Payments
Multi Currency
Customer Support
Integration With Accounting System
POS Integration
Vendor Capability Ratings
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Vendor Support
Business Value Created
Quality of Features
Breadth of Features
Availability and Quality of Training
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Customization
GoCardless Reviews
Pete N.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jul 2021
Automates client payments at low cost, with grace
Likeliness to Recommend
What differentiates GoCardless from other similar products?
The ability to easily collect payments from client bank accounts in local currencies, on the due date, without expensive card fees or manual overhead.
What is your favorite aspect of this product?
I love ow GoCardless automatically matches each payment to the relevant invoice in Xero. No reconciliation required. It just quietly and easily completes invoice payments on time every time.
What do you dislike most about this product?
When a customer wants to change which bank account is being used for payments, the process to cancel the existing mandate and create a new one is manual and inelegant, compared with the rest of the product experience.
What recommendations would you give to someone considering this product?
Pair iGoCardless with Wise (formerly TransferWise) to accept payments in USD, CAD, AUD, NZD, EUR and GBP and natively receive each into Wise Borderless accounts with no currency conversion. Also if you use Xero, definitely integrate GoCardless for Xero too. It's auto-magic.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
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