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Genesys PureCloud

Get everyone on the same page in a single, all-in-one cloud collaboration and communications application. With Genesys™ PureCloud™ softphone capabilities, you can eliminate physical phones and associated wiring, administration and maintenance costs. Leveraging WebRTC technology lets you make IP-based phone calls and video calls from anywhere—all you need is internet access. Simply open your browser, plug in your headset and go.


Composite Score


CX Score


Emotional Footprint


Likeliness to Recommend



Reports on iPad

Genesys PureCloud Product Report

The scores above are a summary of a comprehensive report available for this product, aggregating feedbacking from real IT professionals and business leaders.

Genesys PureCloud has a product scorecard to explore each product feature, capability, and so much more.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role

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Explore every product feature, vendor capability, and so much more, in our comprehensive Product Scorecard, giving you unparalleled insight into the software.