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Genesys

Genesys PureCloud

Get everyone on the same page in a single, all-in-one cloud collaboration and communications application. With Genesys™ PureCloud™ softphone capabilities, you can eliminate physical phones and associated wiring, administration and maintenance costs. Leveraging WebRTC technology lets you make IP-based phone calls and video calls from anywhere—all you need is internet access. Simply open your browser, plug in your headset and go.

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Composite Score

9.3

CX Score

+98

Emotional Footprint

89%

Likeliness to Recommend

2

Reviews

Reports on iPad

Genesys PureCloud Product Scorecard

The scores above are a summary of a comprehensive report available for this product, aggregating feedbacking from real IT professionals and business leaders.

Genesys PureCloud has a product scorecard to explore each product feature, capability, and so much more.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role

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