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Genesys

Genesys Platform

The Genesys Customer Experience Platform ensures that the experience you deliver aligns with the expectations of your customer - and is journey appropriate. By more effectively matching the workload and the required staffing levels for each customer journey, you can deliver consistent service levels over all touchpoints, channels and interactions throughout your call center or contact center and back office.

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Composite Score

8.8

CX Score

+99

Emotional Footprint

81%

Likeliness to Recommend

3

Reviews

Genesys Platform Product Scorecard

The scores above are a summary of a comprehensive report available for this product, aggregating feedbacking from real IT professionals and business leaders.

Genesys Platform has a product scorecard to explore each product feature, capability, and so much more.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role

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Explore every product feature, vendor capability, and so much more, in our comprehensive Product Scorecard, giving you unparalleled insight into the software.

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