2/6 in Contact Center as a Service (CCaaS)

Response
Distribution
25Reviews

Genesys

Genesys Cloud

Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

8.0

Composite Score

Composite
Score

8.1

CX Score

CX
Score

+79

Emotional Footprint

Emotional
Footprint

84%

Likeliness to Recommend

Likeliness
to Recommend

2/6 in Contact Center as a Service (CCaaS)

Response
Distribution
25Reviews
Category Features
  • Call Recording
  • |
  • Call Scripting and Call Flow Management
  • |
  • Contact Center Analytics
  • |
  • Contact Center Compliance Management
  • |
  • Knowledge Management
  • |
  • Multi Channel Intake Integration
  • |
  • Multi Channel Queue Management
  • |
  • Screen Prompts
  • |
  • Skills Based Routing
  • |
  • Ticket Management
  • |
  • Workforce Management

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Word Cloud

As organizations become more and more dependent on software to automate and streamline operations, users are developing strong emotional connections to their applications and vendors. The SoftwareReviews word cloud aggregates the most commonly experienced pain points and prevailing opinions held by its users. Use this at-a-glance summary to evaluate the vendor-client relationship and product effectiveness.

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Product Reviews

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  • 1
  • 2
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  • 4
Recommends
10/10

Information Technology

Excellent solution for call center

Vendor Capability Satisfaction

  • 4
  • 3
  • 4
  • 4
  • 3
  • 3
  • 3
  • 4
  • 4
  • 4
  • 3

Product Feature Satisfaction

  • 4
  • Call Scripting and Call Flow Management
  • 4
  • Contact Center Analytics
  • 3
  • Contact Center Compliance Management
  • 4
  • Knowledge Management
  • 4
  • Multi Channel Intake Integration
  • 4
  • Multi Channel Queue Management
  • 3
  • Screen Prompts
  • 4
  • Skills Based Routing
  • 3
  • Ticket Management
  • 4
  • Workforce Management