Fuze Pro Customer Reviews 2023

What is Fuze Pro?

All of your business communications needs. One global platform. Global voice, conferencing and collaboration, contact center, business intelligence, as well as pre-built productivity integrations with popular enterprise applications readily connect distributed workforces, wherever they are located and on whatever devices they use to communicate and collaborate.

Company Details

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Fuze Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.

88 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Fuze Pro?

0% Negative

4% Neutral

96% Positive

Pros

Caring
Client Friendly Policies
Fair
Altruistic

Feature Ratings

Average 82

Web & Desktop Conferencing

88

Communications

88

Audio Transcription

85

Speech Access and Personal Assistant

85

Continuous UCC

84

Analytics Reporting

84

Presence IM

83

Call Management

83

Mobility

82

Secure Access

79

Third-Party Integration

79

Vendor Capability Ratings

Average 82

Quality of Features

87

Ease of Implementation

86

Ease of IT Administration

84

Ease of Data Integration

84

Business Value Created

83

Vendor Support

81

Breadth of Features

80

Ease of Customization

80

Usability and Intuitiveness

78

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

75

Fuze Pro Reviews

Nellie V.

Role: Sales Marketing
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

"The best program for videoconferences."

Likeliness to Recommend

7 / 10

What differentiates Fuze Pro from other similar products?

There aren't many programs out there that allow you to record phone calls, but this one does. There is little doubt that purchasing a license will be money well spent.

What is your favorite aspect of this product?

At work, I constantly use fuze to communicate with coworkers through text, voice, and video calls and chats. Fantastic results every time! It's nearly difficult to forget anything; if you know the key term, how said it, it's going to crop up in the search results, making it my favorite tool. The user-friendly interface is fantastic, allowing you to create a profile and test the sound and microphone. I think this is a fantastic app.

What do you dislike most about this product?

Well, if there's one thing I could complain about, it would be that. Will be the notification system; I occasionally receive alerts late; this is likely due to my slow internet connection. Apart than that, though, I think it's a fantastic resource.

What recommendations would you give to someone considering this product?

It's a wonderful tool for videoconferencing and calls, and it's incredibly user-friendly and straightforward to operate, therefore I definitely recommend it.

Pros

Reliable
Enables Productivity
Trustworthy
Unique Features

Ovi Julius P.

Role: Sales Marketing
Industry: Retail
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Feb 2023

Good productive tool to use

Likeliness to Recommend

9 / 10

What differentiates Fuze Pro from other similar products?

User experience is good

What is your favorite aspect of this product?

Easy to understand

What do you dislike most about this product?

Less Availability

What recommendations would you give to someone considering this product?

Buy it if criteria meets

Pros

Inspires Innovation
Acts with Integrity
Security Protects
Helps Innovate

Fuze Pro

Fuze Pro

What is Fuze Pro?

Company Details

Need Assistance?

Fuze Pro Ratings

88 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Fuze Pro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Communications Includes communication portals, secure messaging, and automated alerts.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Presence IM Knowing the availability of users.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Secure Access Establishment of a VPN session to the internal phone system.

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Fuze Pro Reviews

Nellie V.

"The best program for videoconferences."

Likeliness to Recommend

Pros

Ovi Julius P.

Good productive tool to use

Likeliness to Recommend

Pros

Feature Ratings

Web & Desktop Conferencing

Communications

Audio Transcription

Speech Access and Personal Assistant

Continuous UCC

Analytics Reporting

Presence IM

Call Management

Mobility

Secure Access

Third-Party Integration

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Business Value Created

Vendor Support

Breadth of Features

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training