11/14 in Customer Service Management

Response
Distribution
32Reviews

Freshworks

Freshdesk Customer Support Software

Offering true, multi-channel customer support, Freshdesk brings together every customer conversation into a centralized, user-friendly interface, helping customer support agents address and resolve trouble tickets. Whether the interaction occurs over the phone, via email, through Web chat or comes in from social media channels like Facebook and Twitter, Freshdesk ensures customer support issues get to the right team member right away.

6.9

Composite Score

Composite
Score

+77

Emotional Footprint

Emotional
Footprint

70%

Likeliness to Recommend

Likeliness
to Recommend

11/14 in Customer Service Management

Response
Distribution
32Reviews
Category Features
  • Analytics and Reporting
  • |
  • Multi-Channel Support
  • |
  • Customer Service Workflow Management
  • |
  • Customer Service Knowledge Management
  • |
  • Customer Self-Service Capabilities
  • |
  • Contact Center Integration
  • |
  • Intelligent Search
  • |
  • Customer Community Management
  • |
  • Agent Collaboration
  • |
  • Agent Scripting
  • |
  • Mobile Customer Care

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