9/10 in Customer Service Management

Response
Distribution
18Reviews

Five9

Five9 Multichannel Contact Center

Five9 Multichannel Contact Center Applications—powered by our unique technology layer called Five9 Connect—enable your agents to move seamlessly between social media, mobile care, live chat, email, and voice calls. They'll be able to respond more efficiently and provide customers with a better experience across all channels.

6.7

Composite Score

Composite
Score

6.6

CX Score

CX
Score

+60

Emotional Footprint

Emotional
Footprint

64%

Likeliness to Recommend

Likeliness
to Recommend

9/10 in Customer Service Management

Response
Distribution
18Reviews
Category Features
  • Agent Collaboration
  • |
  • Agent Scripting
  • |
  • Analytics and Reporting
  • |
  • Contact Center Integration
  • |
  • Customer Community Management
  • |
  • Customer Self Service Capabilities
  • |
  • Customer Service Knowledge Management
  • |
  • Customer Service Workflow Management
  • |
  • Intelligent Search
  • |
  • Mobile Customer Care
  • |
  • Multi Channel Support

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