What is Certinia Professional Services Cloud?
Manage your resources, projects, and financials in the same application as your customer interactions with Professional Services Cloud from Certinia.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
1
Since last award
96 Plan to Renew
4
Since last award
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Certinia Professional Services Cloud?
Pros
- Respectful
- Reliable
- Security Protects
- Performance Enhancing
Cons
- Under Delivered
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Reporting
Security
Time Management
Auditability
Business Process Analysis (BPA)
Resource Management
Project Management
Expense Detail Tracking
Process Automation
Task Management and Workflow
Team Collaboration
Vendor Capability Ratings
Ease of IT Administration
Business Value Created
Breadth of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Availability and Quality of Training
Quality of Features
Ease of Data Integration
Vendor Support
Ease of Customization
Ease of Implementation
Certinia Professional Services Cloud Reviews
Megha M.
- Role: Information Technology
- Industry: Insurance
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Efficient but bit difficult to manage.
Likeliness to Recommend
What differentiates Certinia Professional Services Cloud from other similar products?
Seamless integration with Salesforce.
What is your favorite aspect of this product?
Ease of Project management,
What do you dislike most about this product?
Its bit difficult to manage from sys admin prospective. There are not many resources available to provide guidance.
What recommendations would you give to someone considering this product?
I totally recommend this product for anyone who is looking to manage their projects and someone who also wants to improve accounting for their organization.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Dwayne S.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2023
Fantastic PSA tool on the Salesforce Platform
Likeliness to Recommend
What differentiates Certinia Professional Services Cloud from other similar products?
A very flexible tool built on the Salesforce Platform that is highly customisable to fit most business needs.
What is your favorite aspect of this product?
The control and visibility that the tool provides.
What do you dislike most about this product?
Some UI pages could be built better
What recommendations would you give to someone considering this product?
Find a partner that understands your business and you feel you can work with long term. Take the time to do the training that FinancialForce offers.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Less Efficient Service
- Less Generous
James B.
- Role: Industry Specific Role
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Feb 2023
Great product, with hugely powerful access to data
Likeliness to Recommend
What differentiates Certinia Professional Services Cloud from other similar products?
The ability to drill down into lots of different data sets. Also the ability track our sales data from opportunity right through to delivery and billing.
What is your favorite aspect of this product?
The growth and flexibility
What do you dislike most about this product?
The user experience
What recommendations would you give to someone considering this product?
Consider the importance of data value and visibility as the tool is highly powerful for that purpose.
Pros
- Trustworthy
- Reliable
- Enables Productivity
- Effective Service