Evolve IP CCaaS Logo
Evolve IP CCaaS Logo
Evolve IP

Evolve IP CCaaS

6.3 / 10
Category
Evolve IP CCaaS
6.3 / 10

What is Evolve IP CCaaS?

Provide a ‘WOW!’ customer experience with Evolve IP’s omnichannel contact center solution. Our integrated communications and contact center platform will be Purpose-Built® for your business with all of the features you need to run a world-class call center!

Company Details


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Awards & Recognition

Evolve IP CCaaS won the following awards in the Contact Center as a Service - Midmarket category

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Evolve IP CCaaS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Evolve IP CCaaS.

68 Likeliness to Recommend

83 Plan to Renew

72 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Evolve IP CCaaS?

6% Negative
11% Neutral
83% Positive

Pros

  • Efficient Service
  • Fair
  • Client's Interest First
  • Reliable

Feature Ratings

Average 76

Screen Prompts

86

Workforce Management

81

Knowledge Management

81

Multi Channel Intake Integration

75

Call Scripting and Call Flow Management

74

Contact Center Analytics

73

Multi Channel Queue Management

72

Skills Based Routing

71

Call Recording

66

Vendor Capability Ratings

Average 75

Ease of Customization

89

Ease of IT Administration

83

Ease of Implementation

82

Availability and Quality of Training

77

Breadth of Features

77

Product Strategy and Rate of Improvement

77

Usability and Intuitiveness

76

Ease of Data Integration

66

Quality of Features

66

Vendor Support

61

Business Value Created

55

Evolve IP CCaaS Reviews

Anne C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2020

product is comparable to other market offerings

Likeliness to Recommend

6 / 10

What differentiates Evolve IP CCaaS from other similar products?

I don't know that it's terribly different from what you're used to overall, but maybe price?

What is your favorite aspect of this product?

Organizing my customer interaction data.

What do you dislike most about this product?

It's not what I was used to using, so picking it up required a bit of a learning curve on my part.

What recommendations would you give to someone considering this product?

It's absolutely worth a try, and you should ask for a free trial to test it out!

Pros

  • Reliable
  • Efficient Service
  • Respectful
  • Fair

Cons

  • Under Delivered

Kimly S.

  • Role: Finance
  • Industry: Entertainment
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2020

easy to use and good price

Likeliness to Recommend

9 / 10

What differentiates Evolve IP CCaaS from other similar products?

The products are efficient and easy to use

What is your favorite aspect of this product?

My favorite aspect of the product was the security

What do you dislike most about this product?

there are no dislikes

What recommendations would you give to someone considering this product?

very good use

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Liz M.

  • Role: C-Level
  • Industry: Insurance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2020

Good product

Likeliness to Recommend

5 / 10

What differentiates Evolve IP CCaaS from other similar products?

Too much to list

What is your favorite aspect of this product?

User interface

What do you dislike most about this product?

Cost is high

What recommendations would you give to someone considering this product?

Yes I woyld

Pros

  • Over Delivered
  • Transparent
  • Helps Innovate
  • Continually Improving Product