What is Epic?

The award-winning Epic EMR is known for being fast and physician-friendly. Integrated access and revenue systems simplify administration.

Company Details


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Awards & Recognition

Epic won the following awards in the Electronic Medical Records category

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Epic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Epic.

81 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

77 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Epic?

7% Negative
9% Neutral
84% Positive

Pros

  • Security Protects
  • Respectful
  • Reliable
  • Fair

Cons

  • Under Delivered

Feature Ratings

Average 79

Medical Management

100

Ambulatory EHR

94

Evaluation and Management Coding

87

Cloud Hosting

85

Handwriting Recognition

84

Clinical Flow

83

Meaningful Use Certification

82

Patient Portal

82

Compliance Tracking

82

Voice Recognition

80

Medical Charting

80

Vendor Capability Ratings

Average 75

Ease of IT Administration

88

Product Strategy and Rate of Improvement

85

Quality of Features

84

Business Value Created

83

Availability and Quality of Training

81

Ease of Customization

79

Breadth of Features

77

Ease of Data Integration

74

Usability and Intuitiveness

70

Ease of Implementation

69

Vendor Support

65

Epic Reviews

Oshane A.

  • Role: C-Level
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

great EHR easy to use.

Likeliness to Recommend

10 / 10

What differentiates Epic from other similar products?

Epic's suite of applications covers nearly every aspect of healthcare management, from patient care and hospital administration to population health and insurance. Furthermore, the platform's "One Virtual System Worldwide" initiative promotes data sharing and collaboration among healthcare organizations, making patient data accessible.

What is your favorite aspect of this product?

Its Care Everywhere and MyChart features stand out, with the former facilitating the sharing of patient data across different health institutions and the latter providing patients with direct access to their own medical records.

What do you dislike most about this product?

Its complexity and extensive features make it relatively difficult to learn and navigate, especially for first-time users.

What recommendations would you give to someone considering this product?

Ask for a demo and see if it would be a good fit for your businesss.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kyle T.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Good tools but not optimized for discipline.

Likeliness to Recommend

6 / 10

What differentiates Epic from other similar products?

Epic is integrated across the hospital system.

What is your favorite aspect of this product?

Documenting is quick and easy.

What do you dislike most about this product?

The product is not oriented toward my discipline within the industry. Many of the tools in the product are useful, but not applicable to hospice chaplains or very limited for chaplains. For instance, care plans are limited and the calendar functions on a weekly basis when as a chaplain I work on a monthly basis. Other limitations around the Admin function limit it's usefulness as well.

What recommendations would you give to someone considering this product?

I would recommend this product for nurses and clinical staff but not for professional staff unless more customization is possible.

Pros

  • Respectful
  • Security Protects
  • Trustworthy
  • Unique Features

Cons

  • Under Delivered
  • Charges for Enhancements
  • Leverages Incumbent Status

Richard S.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2023

It's rich with features and easy to customize

Likeliness to Recommend

8 / 10

What differentiates Epic from other similar products?

Overall, Epic EMR is a powerful and comprehensive EMR system that can help providers improve the quality of care they deliver. It is a good choice for providers who are looking for a system that is flexible, customizable, and focused on patient safety.

What is your favorite aspect of this product?

The depth of the Epic computerized medical record is, I think, my favorite feature. Its extensive feature set enables efficient administration of patient data.

What do you dislike most about this product?

The learning curve can be steep, especially for new users.

What recommendations would you give to someone considering this product?

It is a good option for healthcare professionals who want a system that is adaptable, adjustable, and patient safety-oriented.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service