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EAB

EAB Starfish

7.0 / 10

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What is EAB Starfish?

The Starfish platform brings insight to student data and allows campuses to take action and serve students proactively. Starfish removes complicated redundancies and barriers to modernize campuses proactively. We make student intervention easy and integrated. Starfish connects each campus to its students - providing intentional just-in-time intervention and cohort management throughout their journey. Our technology and services enable campuses to become student-ready, scale student support and measure the completion results.

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EAB Starfish Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on EAB Starfish.

67 Likeliness to Recommend

79 Plan to Renew

75 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

+65 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love EAB Starfish?

6% Negative
57% Neutral
37% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Trustworthy
  • Client Friendly Policies

Cons

  • Under Delivered
  • Leverages Incumbent Status

Feature Ratings

Average 74

School Administration

82

Student Records

80

Analytics and Reporting

79

Student Admissions

79

Curriculum Management

75

Scheduling

75

Student Portal

75

Communications

74

Registration and Enrollment

74

Gradebook

71

Mobility Support

54

Vendor Capability Ratings

Average 73

Breadth of Features

79

Usability and Intuitiveness

78

Ease of Implementation

77

Quality of Features

76

Ease of Data Integration

74

Ease of IT Administration

74

Business Value Created

73

Vendor Support

71

Availability and Quality of Training

68

Product Strategy and Rate of Improvement

66

Ease of Customization

64

EAB Starfish Reviews

Craig J.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

Product is usable and provides solid ROI.

Likeliness to Recommend

78

What differentiates EAB Starfish from other similar products?

Breadth of integrations and functional benefit to organization

What is your favorite aspect of this product?

Analytics capabilities

What do you dislike most about this product?

Lack of mobile support

What recommendations would you give to someone considering this product?

Spend time doing the training as the capabilities of the product are many and, when trained, users can be quite effective at addressing retention issues

Pros

  • Enables Productivity
  • Saves Time
  • Respectful
  • Client Friendly Policies

Andrea C.

  • Role: Student or Academic
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2021

Easy to use and helps with student retention!

Likeliness to Recommend

78

What differentiates EAB Starfish from other similar products?

Starfish allows everyone involved in a student's college success to stay in the loop. When a professor sends a student an early alert, the student's advisor automatically gets copied in and can reach out to the student for help. Starfish also allows professors to highlight specific areas of weakness so students know exactly what they are doing wrong. Starfish also allows professors to make recommendations and referrals to resources on campus that can help students be successful.

What is your favorite aspect of this product?

My favorite aspect of this product is the early alert system. I've worked in higher education as both an instructor and an administrator. I've often found that my students don't know or don't realize they are failing a course. Starfish allows students to recognize their poor performance in a course and make improvements before it's too late. As an instructor, I found that my students were very responsive and immediately contacted me, began turning in work, and showing up for class when they received an early alert. I also like that Starfish makes it easy to refer students to resources on campus and keeps their advisor in the loop.

What do you dislike most about this product?

I don't love that it's called "Starfish." I wish you could customize the program a bit more to fit with your schools mascot/theme. While Starfish is very easy to use, some of the faculty at my school that were not very tech savvy needed extensive, hands on training from me to be able to use the product, which was very time intensive.

What recommendations would you give to someone considering this product?

If you want a product to help with student retention and provide you with data that is easy to analyze, Starfish can help you. I've utilized Starfish at a competitive four year private school and at a local community college, and in both of those settings, students and faculty found Starfish was very beneficial. Faculty can email students to let them know they are failing, tell them face to face, post grades on Blackboard, etc., but something about receiving that "early alert" from Starfish seems to motivate students to turn it around.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

End User Friendly and Standard Setting Product

Likeliness to Recommend

100

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy