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Dixa Logo
Dixa

Dixa

7.5 / 10
Category
Dixa
7.5 / 10

What is Dixa?

Dixa is a global customer service software company empowering brands to create great experiences for customers and support teams alike in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in one single platform, enabling brands to have more meaningful conversations with their customers, driving customer loyalty, and ultimately “customer friendships.” With Dixa, agents have all the context they need to provide fast, efficient, and effective customer service every time.

Company Details


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Dixa Ratings

Real user data aggregated to summarize the product performance and customer experience.

93 Likeliness to Recommend

100 Plan to Renew

100 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dixa?

0% Negative
0% Neutral
100% Positive

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Under Delivered
  • Security Frustrates

Feature Ratings

Average 86

Call Recording

100

Skills Based Routing

100

Knowledge Management

100

Ticket Management

94

Multi Channel Intake Integration

91

Multi Channel Queue Management

88

Contact Center Compliance Management

86

Call Scripting and Call Flow Management

84

Screen Prompts

84

Workforce Management

72

Contact Center Analytics

46

Vendor Capability Ratings

Average 83

Availability and Quality of Training

100

Breadth of Features

100

Ease of Customization

100

Ease of Data Integration

100

Ease of Implementation

100

Ease of IT Administration

100

Product Strategy and Rate of Improvement

100

Vendor Support

100

Business Value Created

88

Usability and Intuitiveness

86

Quality of Features

59

Dixa Reviews

Luke B.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Game-changing way of handling customers

Likeliness to Recommend

9 / 10

What differentiates Dixa from other similar products?

Dixa has a unique approach of handling customers that is different to the typical "ticket-desk" style. It's way of handling all contacts drives up productivity significantly.

What is your favorite aspect of this product?

The Allocation of work and the agent availability task bar.

What do you dislike most about this product?

The analytics needs some improvements - but it's getting better every day.

What recommendations would you give to someone considering this product?

buy it! it's the best option. on the market for a CCaaS platform.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Luke B.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Game-changing for Customer Service Teams.

Likeliness to Recommend

10 / 10

What differentiates Dixa from other similar products?

Dixa rethinks the typical "ticket-desk" platform and reinvents it in a way that's truly putting your customers and your agents first.

What is your favorite aspect of this product?

The routing of conversations. It's smooth, it's easy. No more cherry picking from massive queues.

What do you dislike most about this product?

The analytics. It's a never product and compared to some of the more established products, its analytics isn't quite there.

What recommendations would you give to someone considering this product?

Do it! The way that Dixa looks at conversations and routes them to agents will inevitably increase your productivity numbers.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Consultant
  • Industry: Other
  • Involvement: Vendor Selection and Purchasing
Validated Review
Anonymous Reviewer

Submitted Mar 2020

its great to utilize

Likeliness to Recommend

10 / 10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing