Social Media Management

Response
Distribution
0Reviews

Direct Message Lab

Direct Message REACH v4

DML identifies the key social media locations for your brand (e.g., by demographics, category) and we build a roadmap to effectively reach users in these locations.

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Composite Score

Composite
Score

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CX Score

CX
Score

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Emotional Footprint

Emotional
Footprint

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Likeliness to Recommend

Likeliness
to Recommend

Social Media Management

Response
Distribution
0Reviews
Category Features
  • Campaign Execution
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  • Contextual Analysis
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  • Dashboards and Visualization
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  • Sentiment Analysis
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  • Social Asset Management
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  • Social Media Channel Integration Inbound
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  • Social Media Channel Integration Outbound
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  • Social Moderation and Workflow Management
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  • Social Post Archival
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  • Social Response Management
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  • Trend Analysis

Sample Report

Product Scorecard

A comprehensive report on a specific software product, aggregating feedback from real IT professionals and business leaders.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role
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Product Scorecard

Dive Into Data

Explore every product feature, vendor capability, and so much more, in our comprehensive Product Scorecard, giving you unparalleled insight into the software.

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