Dialogflow Logo
Dialogflow Logo
Google

Dialogflow

Composite Score
8.4 /10
CX Score
8.7 /10
Category
Dialogflow
8.4 /10

What is Dialogflow?

Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI. Build hybrid conversational agents with both deterministic and generative AI functionality. This allows you to have strict controls and use generative AI to better meet customer needs. Dialogflow CX is generally available (GA) and Conversational Agents is currently in Preview.

Company Details


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Awards & Recognition

Dialogflow won the following awards in the Chatbots category

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Dialogflow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialogflow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialogflow?

6% Negative
0% Neutral
94% Positive

Pros

  • Saves Time
  • Helps Innovate
  • Reliable
  • Security Protects

Feature Ratings

Average 79

Knowledgebase

83

Multi-channel

82

Natural Language Processing

82

Voice or Text Input

82

Learning and Adaptability

80

Translation

80

Workflow Processing

80

Scheduled Availability

78

Personalized Service

78

Leads Generation

77

Application Programming Interface

77

Vendor Capability Ratings

Average 80

Ease of Implementation

83

Quality of Features

82

Breadth of Features

82

Business Value Created

81

Availability and Quality of Training

81

Ease of IT Administration

81

Vendor Support

80

Ease of Data Integration

78

Product Strategy and Rate of Improvement

78

Usability and Intuitiveness

77

Ease of Customization

76

Dialogflow Reviews

Oleksandr T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Powerful NLP engine for your AI product

Likeliness to Recommend

10 /10

What differentiates Dialogflow from other similar products?

I did a detailed analysis of all available NLP engines, and I can say with confidence that the Dialogflow is the best in many criteria, especially in terms of the quality of non-English speech recognition.

What is your favorite aspect of this product?

Integration with other Google products is undoubtedly the main advantage. Well, Google is the leader in the field of recognition of all other languages ​​except English and Spanish.

What do you dislike most about this product?

The quality of the non-English speech generation still leaves much to be desired.

What recommendations would you give to someone considering this product?

Start as a user by building a simple chatbot and practice it yourself. In an hour you will get a gorgeous result.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Agustín N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

It's an Industry Standard.

Likeliness to Recommend

10 /10

What differentiates Dialogflow from other similar products?

You can find support for Dialogflow in every possible way. The official documentation is great and you can find online videos for every use case of Dialogflow.

What is your favorite aspect of this product?

Easy integration, well tested platform and well documented API.

What do you dislike most about this product?

Nothing really.

What recommendations would you give to someone considering this product?

Start implementing with the free tier. Understand the product first and the go beyond the limits.

Pros

  • Enables Productivity
  • Includes Product Enhancements
  • Helps Innovate
  • Continually Improving Product

Saksham t.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Sep 2021

fantastic feature

Likeliness to Recommend

9 /10

What differentiates Dialogflow from other similar products?

its easy to use and deploy

What is your favorite aspect of this product?

the best part is the template section

What do you dislike most about this product?

what i dislikle is they might need some code

What recommendations would you give to someone considering this product?

need some chatbot or intrigration

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Cons

  • Slower Product Innovation

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