Datadog Customer Reviews 2025 | SoftwareReviews

Datadog

Composite Score

7.7 /10

CX Score

8.0 /10

26 Reviews Write a Review

Claim Software

What is Datadog?

Datadog is a monitoring service for hybrid cloud applications, assisting organizations in improving agility, increasing efficiency, and providing end-to-end visibility across the application and organization. Datadog is the essential monitoring platform for cloud applications that brings together data from servers, containers, databases, and third-party services to make your stack entirely observable. These capabilities help DevOps teams avoid downtime, resolve performance issues, and ensure customers are getting the best user experience.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Datadog won the following awards in the AIOps category

Filter By

2 Top Rated Capabilities

3 Top Rated Features

2024

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

3 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Product Impact
Conflict Resolution

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Datadog Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Datadog.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

92 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Datadog?

2% Negative

9% Neutral

89% Positive

Pros

Continually Improving Product
Enables Productivity
Acts with Integrity
Performance Enhancing

Feature Ratings

Average 78

Security Operations Automation

Analyze Activity Data

Data Visualization

Operational Task Automation

Event & Alert Management Automation

Machine Learning

Incident Management Automation

Explainable and Trainable Algorithms

Performance & Capacity Management Automation

Analyze Discovery Data

Problem Management Automation

Vendor Capability Ratings

Average 80

Breadth of Features

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Ease of Implementation

Business Value Created

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Also Featured in...

Systems Management

Score 8.4

View Datadog in this category (opens in a new tab)

Application Performance Management - Enterprise

Score 8.3

View Datadog in this category (opens in a new tab)

Network Monitoring - Enterprise

Score 8.2

View Datadog in this category (opens in a new tab)

IoT Management

Score 7.9

View Datadog in this category (opens in a new tab)

Datadog Reviews

Bonnie G.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2020

Ideal for monitoring and detecting errors

Likeliness to Recommend

9 /10

What differentiates Datadog from other similar products?

Datadog is a software that differs from others because it provides very solid characteristics such as real-time monitoring, which allows you to have a view of the records at all times, tracking problems in the applications is easy because through its metrics It is possible to realize just by observing the changes in them, this helps to clear any bottleneck and give a much faster response to it, stabilizing the performance of the applications, provides highly detailed reports, offers a great variety of integrations with other software thus giving better functions, also according to the application you can see personalized views.

What is your favorite aspect of this product?

My favorite aspect about Datadog is how easy it is to configure, because it does not require a lot of time or professional level to do it, but on the contrary, having technical knowledge is enough, its metrics are simple to read and help on a large scale. To resolve any malfunction of the applications before their poor performance affects users, in addition to allowing automated alerts that can be sent by different applications such as Slack, this guarantees that you are always aware of any abnormal behavior.

What do you dislike most about this product?

Its interface can be complicated to use, especially if you are a newbie to this type of software, carrying out some searches may take more time than it should.

What recommendations would you give to someone considering this product?

Datadog is an ideal tool to have applications with good performance because thanks to its functions it is easy to detect what causes poor performance in it, which provides a stable business infrastructure and happy users, its prices are accessible, but it is only available in the cloud which can be a limitation for some company.

Pros

Saves Time
Helps Innovate
Continually Improving Product
Reliable

Brandi M.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2020

This product is clearly worth every penny and more

Likeliness to Recommend

10 /10

What differentiates Datadog from other similar products?

Datadog has features that are completely unique to the design of the app

What is your favorite aspect of this product?

My favorite aspect of this product is it’s flexibility and it’s ease of integration

What do you dislike most about this product?

The lack of space in file format

What recommendations would you give to someone considering this product?

Make sure to download the installation software beforehand to smooth the integration

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Datadog

What is Datadog?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

Datadog Ratings

89 Likeliness to Recommend

1 Since last award

92 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Datadog?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Security Operations Automation Automate security operations e.g. threat and vulnerability management, compliance management, security incident and event management.

Analyze Activity Data Analyze activity data e.g. event logs, tickets, network packets.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Operational Task Automation Execute operational tasks in response to commands, requests, incidents or alerts with minimal or no human supervision.

Event & Alert Management Automation Automate event & alert management tasks e.g. manage alert thresholds, notify operator of a possible SLA breach.

Machine Learning Generate insights using machine learning algorithms e.g. event prediction, anomaly detection, sentiment analysis.

Incident Management Automation Automate tasks such as incident tracking, assessment, prioritization, impact suggestion, prediction of potential incidents, and self resolution.

Explainable and Trainable Algorithms Decisions and actions generated by the tool can be reviewed, and adjustments can be made to decision-making algorithms to improve results.

Performance & Capacity Management Automation Algorithms automate performance & capacity management tasks e.g. identify workloads nearing capacity limits, identify bottlenecks and possible remediation.

Analyze Discovery Data Analyze data on the design of components in the IT environment e.g. dependencies, endpoints, licenses, asset data, workflows, and configuration data.

Problem Management Automation Automate problem management tasks e.g. identify related incidents, create problem tickets, suggest root cause.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Systems Management

Application Performance Management - Enterprise

Network Monitoring - Enterprise

IoT Management

Datadog Reviews

Bonnie G.

Ideal for monitoring and detecting errors

Likeliness to Recommend

Pros

Brandi M.

This product is clearly worth every penny and more

Likeliness to Recommend

Pros

Most Popular Datadog Comparisons

AppDynamics

Dynatrace

Splunk IT Service Intelligence

New Relic

VuNet vuSmartMaps

BigPanda

1
Since last award

1
Since last award

1
Since last award

Feature Ratings

Security Operations Automation

Analyze Activity Data

Data Visualization

Operational Task Automation

Event & Alert Management Automation

Machine Learning

Incident Management Automation

Explainable and Trainable Algorithms

Performance & Capacity Management Automation

Analyze Discovery Data

Problem Management Automation

Vendor Capability Ratings

Breadth of Features

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Ease of Implementation

Business Value Created

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement