Customer Service Management

Response
Distribution
0Reviews

Customerville

Customerville

Customerville weaves survey questions tailored to your customers’ experience into your brand story using a proven blend of creative design, technology and behavioral science. The result is an award-winning feedback experience that engages customers and builds your brand. And it works flawlessly on any device, through any channel, and in any language.

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Composite Score

Composite
Score

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CX Score

CX
Score

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Emotional Footprint

Emotional
Footprint

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Likeliness to Recommend

Likeliness
to Recommend

Customer Service Management

Response
Distribution
0Reviews
Category Features
  • Agent Collaboration
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  • Agent Scripting
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  • Analytics and Reporting
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  • Contact Center Integration
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  • Customer Community Management
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  • Customer Self Service Capabilities
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  • Customer Service Knowledge Management
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  • Customer Service Workflow Management
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  • Intelligent Search
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  • Mobile Customer Care
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  • Multi Channel Support

Sample Report

Product Scorecard

A comprehensive report on a specific software product, aggregating feedback from real IT professionals and business leaders.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role
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Product Scorecard

Dive Into Data

Explore every product feature, vendor capability, and so much more, in our comprehensive Product Scorecard, giving you unparalleled insight into the software.

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