Coveo Relevance Cloud Logo Award Winner Product Badge
Coveo Relevance Cloud Logo Award Winner Product Badge
Coveo Solutions Inc.

Coveo Relevance Cloud

7.7 / 10
Category
Coveo Relevance Cloud
7.7 / 10

What is Coveo Relevance Cloud?

Coveo's AI-powered search delivers the relevant experiences people expect in the new digital economy. Its SaaS-native, multi-tenant platform injects AI-powered search, recommendations, and personalization solutions into digital experiences, including workplace, ecommerce, service and website. Coveo Relevance Platform powers relevant interactions for hundreds of the world’s most innovative brands and is supported by a large network of global system integrators and implementation partners.

Company Details


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Awards & Recognition

Coveo Relevance Cloud won the following awards in the Enterprise Search category

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Coveo Relevance Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Coveo Relevance Cloud.

85 Likeliness to Recommend

1
Since last award

100 Plan to Renew

77 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Coveo Relevance Cloud?

4% Negative
10% Neutral
86% Positive

Pros

  • Efficient Service
  • Respectful
  • Security Protects
  • Client Friendly Policies

Feature Ratings

Average 83

Content Aggregation

86

Search Query Parsers

85

User interface for search/retrieval

84

Multi Format Support

84

Content Analytics

83

Advanced/Faceted search

83

Results Sorting

81

Processing and Indexing

80

Synonyms and Stemming

80

Optical Character Recognition

79

AI/Machine Learning

78

Vendor Capability Ratings

Average 78

Ease of Customization

94

Ease of IT Administration

92

Availability and Quality of Training

90

Vendor Support

85

Breadth of Features

82

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Business Value Created

79

Quality of Features

79

Ease of Implementation

78

Usability and Intuitiveness

77

Coveo Relevance Cloud Reviews

Abhay J.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Great Product

Likeliness to Recommend

10 / 10

What differentiates Coveo Relevance Cloud from other similar products?

It's highly customizable and feature-rich

What is your favorite aspect of this product?

Customizability

What do you dislike most about this product?

The interface of the admin console is not so friendly

What recommendations would you give to someone considering this product?

Go for it!

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Efficient Service
  • Role: Operations
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Dec 2023

Market leader, with Salesforce integration.

Likeliness to Recommend

8 / 10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Caring
  • Trustworthy
  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Dec 2023

Great Product. Great Support.

Likeliness to Recommend

10 / 10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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