Copper Logo
Copper Logo
Copper

Copper

8.3 / 10
Category
Copper
8.3 / 10

What is Copper?

A Google-recommended CRM, Copper integrates and works seamlessly with your Gmail, Calendar and Drive so you never have to switch tabs to add contacts, track emails, find files and manage tasks in your marketing and sales process.

Company Details


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Copper Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Copper.

85 Likeliness to Recommend

90 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Copper?

3% Negative
8% Neutral
89% Positive

Pros

  • Respectful
  • Generous Negotitation
  • Fair
  • Reliable

Feature Ratings

Average 81

Account and Contact Management

85

Lead Management

85

Collaboration

84

Analytics and Reporting

81

Sales Management

80

Activity and Workflow Management

80

Marketing Management

77

Customer Service Management

75

Telephony and Call Center Management

74

Mobile

73

Vendor Capability Ratings

Average 79

Ease of IT Administration

95

Usability and Intuitiveness

90

Ease of Implementation

90

Availability and Quality of Training

89

Ease of Data Integration

89

Product Strategy and Rate of Improvement

88

Breadth of Features

86

Business Value Created

85

Vendor Support

83

Quality of Features

83

Ease of Customization

82

Copper Reviews

Ana V.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Highly recommend for ease of use.

Likeliness to Recommend

9 / 10

What differentiates Copper from other similar products?

The centralization of DB efforts, monitoring opportunities and the responsibility of people in projects. It's one of the first CRMs that people in our company have invested in because it's so easy to use. Copper is solving the problem of lack of communication in the company, with copper I can leave a note with what was achieved, so I don't have to report every tiny task to my superiors.

What is your favorite aspect of this product?

Copper finest feature is its interaction with Gmail. It looks and feels like Google platforms, which we've been using for at least a decade. New users do not appear to require as much onboarding as with other CRMs. The Copper Gmail plugin gives me access to all of our clients' information and to-do lists, which is quite useful when I'm reading my emails. Setting task reminders on your Google Calendar is fantastic.

What do you dislike most about this product?

I'd like to see a dark mode option because the white backdrop is a little too bright after gazing at a screen all day. And scrolling through businesses can be a little sluggish at times, but I'm quite sure that's a computer issue. You require Telegram integration, which is not currently achievable. There is no interface with Telegram! Copper could focus more on direct connectors to help us organize our platforms.

What recommendations would you give to someone considering this product?

If things get unorganized or chaotic, copper simply facilitates organizing for both the user and the company. In the previous two years, the tool has grown and gained new functionality. That is why I wholeheartedly suggest it as a daily work tool.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service

Dominique B.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Ease of managing contact information.

Likeliness to Recommend

9 / 10

What differentiates Copper from other similar products?

Having all contact information in one place saves a lot of time searching for client information, including but not limited to Gmail and LinkedIn connections. Sync your emails and import your current email contacts. The number of times you've contacted a connection or potential lead, as well as the date of your most recent interaction.

What is your favorite aspect of this product?

The finest feature of Copper, in my opinion, is how it tracks email conversations so that all of your search requirements are in one location. It's a significant improvement over my prior system. Copper, when utilized correctly, may provide some astonishing skills; as a business, you always want a full and effective follow-up. Copper has assisted our firm in reaching new heights and objectives.

What do you dislike most about this product?

There isn't much about copper that I dislike. When a customer's ownership changes, it takes some time to update not just the business but also each contact, but that's a tiny annoyance, and if I couldn't use it in my everyday life, I'd have to spend a lot more time being organized, as well as less time with my family So I have more advantages than disadvantages and I am quite pleased with this program.

What recommendations would you give to someone considering this product?

It works nicely for organizing your contact information. I've tested and utilized several CRM programs. I wish I had this from the beginning since it would have saved me a lot of hassles, time, and money.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Kevin L.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Fantastic product

Likeliness to Recommend

10 / 10

What differentiates Copper from other similar products?

Better intergration than most

What is your favorite aspect of this product?

Ability to see what other team members are using

What do you dislike most about this product?

Can be cumbersome at times

What recommendations would you give to someone considering this product?

Great intergrations across the board

Pros

  • Client Friendly Policies
  • Acts with Integrity
  • Generous Negotitation
  • Helps Innovate

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