Contentsquare UK

Contentsquare

8.0 /10

What is Contentsquare?

Our experience analytics platform captures every in-page interaction and micro-gesture to understand the how and why of customer behavior. We turn this analysis into scores, visualizations and recommendations that make it easier for every team member to do the right thing. Because our digital experience stack supports the full cycle of digital improvement, Contentsquare helps you make smarter decisions every step of the way.

Company Details

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Contentsquare Ratings

Real user data aggregated to summarize the product performance and customer experience.

96 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+100 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Contentsquare?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 83

Conversion Analysis

Device and Browser Analytics

Audience Segmentation

Analytics and Reporting

Data Warehousing

API Framework

Marketing Analytics

Data Analysis and Survey Function

Data Integrity

Data Management

Mobile Functionality

Vendor Capability Ratings

Average 85

Availability and Quality of Training

100

Breadth of Features

100

Business Value Created

100

Ease of Customization

100

Ease of Data Integration

100

Ease of Implementation

100

Ease of IT Administration

100

Product Strategy and Rate of Improvement

100

Quality of Features

100

Usability and Intuitiveness

100

Vendor Support

100

Contentsquare Reviews

Harry D.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Great product - lot's of support

Likeliness to Recommend

9 /10

What differentiates Contentsquare from other similar products?

Contentsquare has an easy to use visual approach which makes the information easy to digest, even for Stakeholders who might not be familiar with the software.

What is your favorite aspect of this product?

Data is easy to digest and share with wider teams.

What do you dislike most about this product?

It can take some time to understand how to use, but Contentsquare provides plenty of training and runs frequent sessions to help you!

What recommendations would you give to someone considering this product?

Complete the training, it's extremely helpful and will help you pick up the product quicker!

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Matthieu B.

Role: Information Technology
Industry: Telecommunications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Unique solution to understand user's behaviours

Likeliness to Recommend

10 /10

What differentiates Contentsquare from other similar products?

ContentSquare shines with its exceptional analytics capabilities, presenting in-depth and tailored insights into user behavior on websites. The granularity of observations through precise segmentation, coupled with key features such as journey analysis, zoning analysis, and session replay, captures every interaction. This provides a 360-degree view of user experiences, supporting data-driven decisions to improve user experience and uplift conversion rates. ContentSquare's unique approach changes the way we work with digital analytics.

What is your favorite aspect of this product?

My favorite aspect of ContentSquare is its intuitive and comprehensive suite of features, which allows me to establish clear, efficient working methods. The ease of use of the platform, regardless of technical skill level, is truly commendable. Moreover, the complementarity of its features, from journey analysis to session replay, provides a holistic understanding of user behavior. This has been instrumental in conveying clear, understandable insights to my stakeholders, facilitating more effective decision-making and strategy development.

What do you dislike most about this product?

While I appreciate the wealth of features and data offered by ContentSquare, it's not without its challenges. The sheer volume of information available can be overwhelming at times, and sifting through it to find relevant insights requires clear understanding, time and patience. Additionally, maintaining a clean mappings setup can demand a high level of maintenance. It's crucial to keep the system updated and properly organized to ensure accurate data collection and analysis. This can add an extra layer of complexity and time commitment.

What recommendations would you give to someone considering this product?

I would highly recommend ContentSquare to teams that already possess a high level of maturity in UX analytics and Conversion Rate Optimization (CRO). Given the depth and breadth of its features, ContentSquare is not merely a basic analytics tool. It is designed to provide a nuanced understanding of user behavior, and as such, is best suited for teams that are already comfortable with the fundamentals of UX analytics. The potential of ContentSquare is best realized when used by professionals who can take full advantage of its granular data, advanced segmentation, and journey analysis features.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Viktor F.

Role: Sales Marketing
Industry: Apparel
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

great product to understand better your user

Likeliness to Recommend

9 /10

What differentiates Contentsquare from other similar products?

the unique features

What is your favorite aspect of this product?

the journey analysis

What do you dislike most about this product?

implementing phase

What recommendations would you give to someone considering this product?

a ux top product

Pros

Enables Productivity
Unique Features
Saves Time
Generous Negotitation

Contentsquare

What is Contentsquare?

Company Details

Need Assistance?

Contentsquare Ratings

96 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+100 Net Emotional Footprint

How much do users love Contentsquare?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Device and Browser Analytics Capture and summarize device and browser information.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Data Warehousing Includes large data retrieval, data reporting, and data analytics.

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Data Analysis and Survey Function Can capture survey data and multiple data sets may be output for analysis.

Data Integrity Includes data accuracy, data maintenance, and data verification and validation.

Data Management Includes data sharing, data storage, records management, and data security.

Mobile Functionality Can be used on mobile devices​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Contentsquare Reviews

Harry D.

Great product - lot's of support

Likeliness to Recommend

Pros

Matthieu B.

Unique solution to understand user's behaviours

Likeliness to Recommend

Pros

Viktor F.

great product to understand better your user

Likeliness to Recommend

Pros

Feature Ratings

Conversion Analysis

Device and Browser Analytics

Audience Segmentation

Analytics and Reporting

Data Warehousing

API Framework

Marketing Analytics

Data Analysis and Survey Function

Data Integrity

Data Management

Mobile Functionality

Vendor Capability Ratings

Availability and Quality of Training

Breadth of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Quality of Features

Usability and Intuitiveness

Vendor Support