Contact Center as a Service (CCaaS)

Response
Distribution
7Reviews

Five9

Contact Center Software

Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.

8.5

Composite Score

Composite
Score

9.1

CX Score

CX
Score

+96

Emotional Footprint

Emotional
Footprint

86%

Likeliness to Recommend

Likeliness
to Recommend

Contact Center as a Service (CCaaS)

Response
Distribution
7Reviews
Category Features
  • Call Scripting and Call Flow Management
  • |
  • Contact Center Analytics
  • |
  • Contact Center Compliance Management
  • |
  • Knowledge Management
  • |
  • Multi Channel Intake Integration
  • |
  • Multi Channel Queue Management
  • |
  • Screen Prompts
  • |
  • Skills Based Routing
  • |
  • Ticket Management
  • |
  • Workforce Management

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