Atlassian

Confluence

8.7 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

87 Likeliness to Recommend

99 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

3% Negative

7% Neutral

90% Positive

Pros

Reliable
Helps Innovate
Enables Productivity
Efficient Service

Feature Ratings

Average 84

Document Hosting

Document Sharing

Security and Access Control

Access Tracking

Version Control

Editor Functions

Publication Workflow

Searchability

Metrics and Reporting

Indexing and Classification

Check Out Check in

Vendor Capability Ratings

Average 81

Quality of Features

Ease of Customization

Ease of IT Administration

Ease of Implementation

Breadth of Features

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Also Featured in...

Task Management

Score 9.1

View Confluence in this category (opens in a new tab)

Project Management - Enterprise

Score 9.0

View Confluence in this category (opens in a new tab)

Knowledge Management

Score 8.7

View Confluence in this category (opens in a new tab)

Confluence Reviews

Nabeel s.

Role: Operations
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Great product for KT in corporate

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

Confluence distinguishes itself by fostering seamless knowledge sharing and collaboration, empowering teams to create and organize content effortlessly. Its integration with Jira and other Atlassian tools streamlines project documentation and enhances cross-team communication. With customizable templates and an intuitive interface,

What is your favorite aspect of this product?

I find Confluence's ability to facilitate seamless knowledge sharing and collaboration particularly valuable. Its intuitive interface and integration with other Atlassian tools enhance productivity and foster innovation within teams.

What do you dislike most about this product?

Some users may find the learning curve associated with mastering Confluence's features and customization options challenging. Additionally, occasional performance issues or bugs could disrupt workflow efficiency, impacting user experience negatively.

What recommendations would you give to someone considering this product?

When considering Confluence, prioritize open communication to understand team needs. Invest in user training for effective utilization. Continuously adapt features to match evolving workflows.

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Unique Features

Karthick M.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Confluence: Our go-to Document Central

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence sets itself apart with its focus on creating a central hub for all your team's knowledge. Unlike some document management systems that just store files, Confluence lets you organize information in a user-friendly way, with easy linking and searching. Plus, its integration with other Atlassian tools makes it a dream for teams already using that ecosystem. However, some competitors offer more advanced features for editing and collaborating on documents in real-time.

What is your favorite aspect of this product?

Confluence shines as a central knowledge repository for your team. Imagine having all your documents, wikis, and project information in one easily searchable place. No more hunting down lost files or wading through email threads! Confluence keeps everything organized and accessible, with clear links and a user-friendly interface. It's like having a central nervous system for your team's knowledge.

What do you dislike most about this product?

Confluence excels at storing and organizing documents, but when it comes to brainstorming and real-time collaboration, it feels a bit like a library without a discussion room. Imagine if you could throw ideas around on digital whiteboards or seamlessly edit documents with teammates at the same time. These features would make Confluence a true powerhouse for not just storing knowledge, but actively creating it together.

What recommendations would you give to someone considering this product?

If your team craves a central hub for all their documents, wikis, and project information, Confluence is a champion. Search functions, clear organization, and integration with other Atlassian tools make it a knowledge management dream. However, for teams that prioritize real-time brainstorming and collaborative editing, there might be some limitations. Consider your needs – Confluence excels at storing knowledge, but if you crave a hotbed for creating it together, explore some feature-rich competitors.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Maya S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2024

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Ability of document management where version control also helps to track the changes.

What is your favorite aspect of this product?

Document management

What do you dislike most about this product?

Nothing specific.

What recommendations would you give to someone considering this product?

Go for it.

Pros

Enables Productivity
Efficient Service
Effective Service
Inspires Innovation

Confluence

What is Confluence?

Company Details

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Awards & Recognition

Confluence Ratings

87 Likeliness to Recommend

99 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Document Hosting Centralized hosting of electronic documents, allowing the ability for contributors to upload to a secure area.

Document Sharing Document sharing is the ability to share a document with those who have not been granted explicit access

Security and Access Control Securing of electronic documents from unauthorized access and the ability to assign access to specific users or user groups.

Access Tracking The tracking of document access, including who had opened it or downloaded it.

Version Control Tracking of document versions with each iteration of document changes.

Editor Functions Features to allow designated editors to have the ability to review a document, make notes, corrections, and insert markups for re-editing by the author(s).

Publication Workflow Workflow capability that routes documents across defined roles in the publication process, either for review, editing, publication, etc.

Searchability DMSes generally allow for the ability to conduct searches on document content.

Metrics and Reporting This feature enables the DMS administrator to produce reports on the DMS, such as document volumes, document access, publication trends, etc.

Indexing and Classification Where the DMS will search the contents of all documents, index search results and organize them based on the organization’s taxonomy

Check Out Check in Similar to checking out or signing out a book from the library, this option enables a similar function for designated documents.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Knowledge Management

Confluence Reviews

Nabeel s.

Great product for KT in corporate

Likeliness to Recommend

Pros

Karthick M.

Confluence: Our go-to Document Central

Likeliness to Recommend

Pros

Maya S.

Fantastic product!

Likeliness to Recommend

Pros

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Feature Ratings

Document Hosting

Document Sharing

Security and Access Control

Access Tracking

Version Control

Editor Functions

Publication Workflow

Searchability

Metrics and Reporting

Indexing and Classification

Check Out Check in

Vendor Capability Ratings

Quality of Features

Ease of Customization

Ease of IT Administration

Ease of Implementation

Breadth of Features

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support