Contact Center

Response
Distribution
5Reviews

Computer Talk Technology Inc.

Computer Talk Technology​ ice Contact Center​

Save time by efficiently handling different methods of communication on one platform including voice, email, web chat, IM, SMS, video, and social media. Users no longer have to manage inquiries from different channels on multiple pieces of software. More importantly, customers can contact you using their preferred communication channel.

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Composite Score

Composite
Score

+83

Emotional Footprint

Emotional
Footprint

88%

Likeliness to Recommend

Likeliness
to Recommend

Contact Center

Response
Distribution
5Reviews
Category Features
  • Multi-Channel Intake/Integration
  • |
  • Multi-Channel Queue Management
  • |
  • Call Scripting and Call Flow Management
  • |
  • Screen Prompts
  • |
  • Workforce Management
  • |
  • Knowledge Management
  • |
  • Ticket Management
  • |
  • Skills-Based Routing
  • |
  • CRM/CSM Integration
  • |
  • Contact Center Analytics
  • |
  • Contact Center Compliance Management

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