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CloudTalk Logo
CloudTalk

CloudTalk

6.8 / 10
Category
CloudTalk
6.8 / 10

What is CloudTalk?

With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business. The only thing you need is internet access. Integration into your existing helpdesk, e-commerce or CRM solutions, international phone numbers and many other features of a first-class call center will make your work more efficient and boost satisfaction of your clients.

Company Details


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Awards & Recognition

CloudTalk won the following awards in the Contact Center as a Service - Midmarket category

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CloudTalk Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on CloudTalk.

80 Likeliness to Recommend

75 Plan to Renew

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CloudTalk?

9% Negative
0% Neutral
91% Positive

Pros

  • Caring
  • Respectful
  • Security Protects
  • Efficient Service

Feature Ratings

Average 78

Call Recording

85

Ticket Management

84

Workforce Management

83

Contact Center Compliance Management

81

Call Scripting and Call Flow Management

81

Knowledge Management

78

Multi Channel Queue Management

75

Multi Channel Intake Integration

75

Contact Center Analytics

75

Screen Prompts

75

Skills Based Routing

75

Vendor Capability Ratings

Average 78

Availability and Quality of Training

100

Ease of IT Administration

100

Ease of Customization

91

Ease of Implementation

88

Quality of Features

88

Vendor Support

88

Breadth of Features

82

Ease of Data Integration

73

Usability and Intuitiveness

63

Business Value Created

62

Product Strategy and Rate of Improvement

62

CloudTalk Reviews

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted May 2022

Easy to use, but difficulties hearing!

Likeliness to Recommend

7 / 10

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring

Jan K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Simply great!

Likeliness to Recommend

9 / 10

What differentiates CloudTalk from other similar products?

Ease of use, Stunning customer Service

What is your favorite aspect of this product?

Support and easy to manage dashboards for our internal reporting

What do you dislike most about this product?

The platform hasn't upgraded much in past years. But they say they are working on something new. Lookign forward to it :))

What recommendations would you give to someone considering this product?

Ask about the numbers in advance. Country + Usage fit might be hard to find in some countries.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Respectful

Cons

  • Slower Product Innovation

Mariam K.

  • Role: Operations
  • Industry: Shipping
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

User-friendly

Likeliness to Recommend

10 / 10

What differentiates CloudTalk from other similar products?

It is easy to use. You can make calls without an issues. You can also monitor agents on how they are doing and help them while on call.

What is your favorite aspect of this product?

Monitoring agents as I already mentioned! You can just message them.

What do you dislike most about this product?

Sometimes you may hear some sounds while calling but anyway it solves soon.

What recommendations would you give to someone considering this product?

Recommend to check price.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features