Cisco Systems

Webex Calling

8.8 /10

What is Webex Calling?

Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.

Company Details

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Awards & Recognition

Webex Calling won the following awards in the Unified Communications as a Service category

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1 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2024

0 Top Rated Capabilities

5 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Product Impact

2022

Webex Calling Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Calling.

87 Likeliness to Recommend

95 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Calling?

3% Negative

7% Neutral

90% Positive

Pros

Helps Innovate
Enables Productivity
Reliable
Respectful

Feature Ratings

Average 84

Audio Transcription

Centralized Management Portal

Communications

Secure Access

Call Management

Presence IM

Web & Desktop Conferencing

Mobility

Session Border Controller

Continuous UCC

Analytics Reporting

Vendor Capability Ratings

Average 82

Quality of Features

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Ease of Customization

Vendor Support

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Webex Calling Reviews

Arunkumar R.

Role: Information Technology
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

The best cloud calling platform

Likeliness to Recommend

9 /10

What differentiates Webex Calling from other similar products?

WebEx calling is really awesome technology.I can able to communicate with my client or my colleagues any where and any countries with good audio quality.this is my cloud phone.

What is your favorite aspect of this product?

My favourite aspect is high quality calls and no lagging in calls and meeting.simply it's my cloud mobile phone .

What do you dislike most about this product?

This is good product and my usage I am not feeling any problems.

What recommendations would you give to someone considering this product?

This is best to connect with your peers and anyone using your internet.this is simply called cloud mobile phone.

Pros

Effective Service
Caring
Respectful
Altruistic

Cons

Vendor's Interest First

Rabbani S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2024

Fantastic Product

Likeliness to Recommend

10 /10

What differentiates Webex Calling from other similar products?

It is integrated with ServiceNow to record audio of the calls and while creating tickets the audio is attached automatically to the ticket. This is the best tool I have ever used for corporate calling.

What is your favorite aspect of this product?

SSO is enabled and I do not have to login daily unlike Cisco jabber.

What do you dislike most about this product?

The interface can be a bit better.

What recommendations would you give to someone considering this product?

Integrate all the webex applications into one to avoid confusion while choosing them.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Adeetya U.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Anytime, anywhere communications.

Likeliness to Recommend

10 /10

What is your favorite aspect of this product?

Platform and Place Independence

What do you dislike most about this product?

Initially felt to complex

What recommendations would you give to someone considering this product?

Please check all the requirements before buying the product.

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Effective Service

Webex Calling

What is Webex Calling?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2020 Data Quadrant Gold Medalist

2020 Emotional Footprint Champion

2019 Data Quadrant Gold Medalist

2019 Emotional Footprint Champion

2018 Data Quadrant Gold Medalist

Webex Calling Ratings

87 Likeliness to Recommend

95 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Webex Calling?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Communications Includes communication portals, secure messaging, and automated alerts.

Secure Access Establishment of a VPN session to the internal phone system.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Presence IM Knowing the availability of users.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Webex Calling Reviews

Arunkumar R.

The best cloud calling platform

Likeliness to Recommend

Pros

Cons

Rabbani S.

Fantastic Product

Likeliness to Recommend

Pros

Adeetya U.

Anytime, anywhere communications.

Likeliness to Recommend

Pros

Most Popular Webex Calling Comparisons

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Feature Ratings

Audio Transcription

Centralized Management Portal

Communications

Secure Access

Call Management

Presence IM

Web & Desktop Conferencing

Mobility

Session Border Controller

Continuous UCC

Analytics Reporting

Vendor Capability Ratings

Quality of Features

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Ease of Customization

Vendor Support

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training