Customer Relationship Management

Response
Distribution
2Reviews

Cerillion Technologies

Cerillion CRM Plus

CRM Plus provides a fully integrated suite of functions to allow sales and customer service staff to manage all aspects of the customer lifecycle efficiently: from initial contact, to sales, post sales, and financial and marketing management. It helps improve the customer experience by enabling high quality, consistent customer service across all contact channels, including call centre, dealer outlet, online self-service and social media platforms. Integrated workflow management and automated processes enable streamlined operations whilst providing a complete audit trail of customer contact activities.

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Composite Score

Composite
Score

5.3

CX Score

CX
Score

-2

Emotional Footprint

Emotional
Footprint

33%

Likeliness to Recommend

Likeliness
to Recommend

Customer Relationship Management

Response
Distribution
2Reviews
Category Features
  • Account and Contact Management
  • |
  • Activity and Workflow Management
  • |
  • Analytics and Reporting
  • |
  • Collaboration
  • |
  • Customer Service Management
  • |
  • Lead Management
  • |
  • Marketing Management
  • |
  • Mobile
  • |
  • Quote Contract and Proposal
  • |
  • Sales Management
  • |
  • Telephony and Call Center Management

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