CDK Global

CDK Dealership Xperience

4.6 /10

What is CDK Dealership Xperience?

Flexible, powerful and tailored to multi-location dealerships, our flagship Dealer Management Solution (DMS) provides the insights and tools you need to manage your business efficiently and profitably. Multiple-Location Dealerships. DMS Drive packages a powerful suite of tools with a sleek, easy-to-use interface. Boost profits, minimize spend and streamline your business, all in one place.

Company Details

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CDK Dealership Xperience Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on CDK Dealership Xperience.

51 Likeliness to Recommend

61 Plan to Renew

48 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+33 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CDK Dealership Xperience?

33% Negative

19% Neutral

48% Positive

Pros

Respectful
Acts with Integrity
Trustworthy
Security Protects

Cons

Inhibits Innovation
Slower Product Innovation
Less Inspiring

Feature Ratings

Average 63

Sales and Financial & Insurance (F&I) Operations

Analytics and Reporting

Service Management

Mobile

Payroll Administration

Auto Parts Management

Accounting and Financial Management

Inventory Management

Digital Retailing

Original Equipment Manufacturers (OEM) Communications

Third-Party Integration

Vendor Capability Ratings

Average 55

Ease of IT Administration

Business Value Created

Ease of Customization

Availability and Quality of Training

Ease of Implementation

Breadth of Features

Vendor Support

Usability and Intuitiveness

-3

Ease of Data Integration

-4

Product Strategy and Rate of Improvement

-14

Quality of Features

-14

CDK Dealership Xperience Downloads

CDK Dealership Xperience Videos

CDK Dealership Xperience Reviews

Role: Vendor Management
Industry: Retail
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Sep 2023

FEATURES GREATLY DISAPPOINT

Likeliness to Recommend

2 /10

Pros

Caring
Respectful
Client's Interest First
Generous Negotitation

Cons

Less Inspiring
Wastes Time
Inhibits Innovation

Courtney C.

Role: Vendor Management
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Hard to navigate around

Likeliness to Recommend

2 /10

What differentiates CDK Dealership Xperience from other similar products?

I do not have experience with similar products

What is your favorite aspect of this product?

fast lane - cash requirements screen

What do you dislike most about this product?

not forgiving with mistakes

What recommendations would you give to someone considering this product?

learn it slowly

Pros

Respectful
Security Protects
Reliable
Unique Features

Cons

Inhibits Innovation
Slower Product Innovation
Less Performance Enhancing

Chris m.

Role: Consultant
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Take a look at all competitors

Likeliness to Recommend

6 /10

What differentiates CDK Dealership Xperience from other similar products?

CDK is easy to use but high cost compared to other competitors

What is your favorite aspect of this product?

Engaging and ease of use

What do you dislike most about this product?

It is very slow

What recommendations would you give to someone considering this product?

Look at other competitors before making final decision

Pros

Client Friendly Policies
Reliable
Performance Enhancing
Enables Productivity

Cons

Inhibits Innovation

CDK Dealership Xperience

What is CDK Dealership Xperience?

Company Details

Need Assistance?

CDK Dealership Xperience Ratings

51 Likeliness to Recommend

61 Plan to Renew

48 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+33 Net Emotional Footprint

How much do users love CDK Dealership Xperience?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales and Financial & Insurance (F&I) Operations Includes insurance management, credit information and processing, selling add-on products, contracting and warranty management.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Service Management Includes all aspects of service management, service orders, requests, field service and contracts.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Auto Parts Management Includes inventory and parts management, stock planning and demand management.

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Inventory Management Includes units tracking and purchasing, backorder status, and product history through barcodes, RFID, IoT and other methods of tracking inventory

Digital Retailing Includes experiences that allow consumers to maneuver and engage with a website at different stages of the purchasing journey.

Original Equipment Manufacturers (OEM) Communications The capability to transfer data from one point to another, across the organization, suppliers and manufacturers.

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

CDK Dealership Xperience Downloads

CDK_Friction_Points_2.0_Study

2023-EV-Confusion

2023-EV-Service-Today-Tomorrow

CDK Dealership Xperience Videos

CDK Dealership Xperience Reviews

FEATURES GREATLY DISAPPOINT

Likeliness to Recommend

Pros

Cons

Courtney C.

Hard to navigate around

Likeliness to Recommend

Pros

Cons

Chris m.

Take a look at all competitors

Likeliness to Recommend

Pros

Cons

Feature Ratings

Sales and Financial & Insurance (F&I) Operations

Analytics and Reporting

Service Management

Mobile

Payroll Administration

Auto Parts Management

Accounting and Financial Management

Inventory Management

Digital Retailing

Original Equipment Manufacturers (OEM) Communications

Third-Party Integration

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Ease of Customization

Availability and Quality of Training

Ease of Implementation

Breadth of Features

Vendor Support

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Quality of Features