What is Call Center Studio?
CallCenterStudio is an advanced cloud-based call center SaaS with premium enterprise features, at an affordable price. Call Center Studio offers you a powerful multi-channel, scalable AI-powered software. It's designed to enrich the experience for both agents and customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
95 Plan to Renew
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Call Center Studio?
Pros
- Reliable
- Inspires Innovation
- Generous Negotitation
- Includes Product Enhancements
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Scripting and Call Flow Management
Skills Based Routing
Multi Channel Queue Management
Call Recording
Contact Center Compliance Management
Screen Prompts
Contact Center Analytics
Ticket Management
Knowledge Management
Multi Channel Intake Integration
Workforce Management
Vendor Capability Ratings
Ease of Data Integration
Usability and Intuitiveness
Ease of IT Administration
Breadth of Features
Ease of Customization
Quality of Features
Availability and Quality of Training
Business Value Created
Ease of Implementation
Vendor Support
Product Strategy and Rate of Improvement
Call Center Studio Reviews
Bahadır E.
- Role: Operations
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted May 2022
Easy to use, flexible and backed by a good support
Likeliness to Recommend
What differentiates Call Center Studio from other similar products?
Cloud features and flexibility.
What is your favorite aspect of this product?
Easy integration options with Business Intelligence tools.
What do you dislike most about this product?
Limited predictive dialing features.
What recommendations would you give to someone considering this product?
Please invest on predictive dialing and creating more useful dashboards for the end users.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Oğuzhan G.
- Role: Operations
- Industry: Entertainment
- Involvement: Business Leader or Manager
Submitted May 2022
A great product that provides ease of integration.
Likeliness to Recommend
What differentiates Call Center Studio from other similar products?
Accessible, solution-oriented
What is your favorite aspect of this product?
Ease of integration.
What do you dislike most about this product?
Reporting fields
What recommendations would you give to someone considering this product?
They should decide according to their primary needs and definitely ask for a demo.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Less Effective Service
- Less Caring
Umut C.
- Role: Information Technology
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted May 2022
Fantastic product!
Likeliness to Recommend
What differentiates Call Center Studio from other similar products?
A lot of features.
What is your favorite aspect of this product?
Click to call
What do you dislike most about this product?
I don't like it's UI
What recommendations would you give to someone considering this product?
It's cheap and perfect.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing