Box ECM
8.0 / 10

What is Box ECM?

Box is the Content Cloud — a single, secure, easy-to-use platform built for the entire content lifecycle, from file creation and sharing, to co-editing, signature, classification, and retention. Work securely from anywhere, and integrate your tech stack across 1,500+ best-of-breed apps. Trusted by 100K+ of the world’s leading organizations, including AstraZeneca, JLL, and Nationwide, Box has been named a Leader by all major industry analyst firms. To read the analyst reports and find out how Box customers achieve a 332% ROI, visit box.com/resources.

Company Details


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Awards & Recognition

Box ECM won the following awards in the Enterprise Content Management - Midmarket category

Box ECM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box ECM.

89 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box ECM?

4% Negative
3% Neutral
93% Positive

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Respectful

Feature Ratings

Average 83

File Conversion

86

ECM Document Management

85

Metadata Management

85

Search

84

Workflow Process Automation

83

Access Permissions Management

82

Collaboration

82

Capture Channels

81

File Approvals Esignatures

80

Mobile

79

Ediscovery Audit Trail

78

Vendor Capability Ratings

Average 85

Business Value Created

100

Ease of Customization

100

Ease of IT Administration

100

Availability and Quality of Training

99

Ease of Data Integration

96

Quality of Features

92

Vendor Support

92

Ease of Implementation

91

Product Strategy and Rate of Improvement

90

Breadth of Features

89

Usability and Intuitiveness

89

Box ECM Reviews

Duncan M.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

A Formidable Enterprise Content Management Tool.

Likeliness to Recommend

9 / 10

What differentiates Box ECM from other similar products?

Box ECM automates and streamline complex business processes and workflows thus eliminating manual repetitive tasks and saving time.

What is your favorite aspect of this product?

Ease to organize,manage and control contents. Secure contents storage and sharing. Ability to search documents and file quickly.

What do you dislike most about this product?

Absolutely nothing to complain.

What recommendations would you give to someone considering this product?

Ideal for Enterprise Content Management.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mary S.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Cloud storage is more secure and efficient.

Likeliness to Recommend

9 / 10

What differentiates Box ECM from other similar products?

Box is the greatest solution available, and it has really aided us in keeping all of our organization's vital information organized. It has facilitated cooperation by allowing us to upload different sorts of files that we are working on, such as text documents, spreadsheets, charts, and many more. It has a wonderful capacity to combine with other high-quality applications to keep a better workflow. It not only allows us to store all of our corporate information, but it also allows us to simply and rapidly make backup copies on all of our computers, another significant advantage is its collaboration tools.

What is your favorite aspect of this product?

Box enables you to exchange files in any format, from anywhere in the world, and on any device that has internet connection. One of the benefits of this program is that it offers free storage of up to 10 GB; moreover, it is readily linked with other computers, and data are immediately uploaded. The most significant benefit of Box is that it allows us to publish a large amount of material that other parties may simply see and change whenever they want. We were able to multitask with less effort and in less time.

What do you dislike most about this product?

One of the things I don't like about Box is that it only works with internet connectivity; if you don't have a connection, you can't view the saved files. It also lacks the ability to preview files before downloading them, and its office tools lack certain fundamental functionalities. It can also be sluggish at times, which is unsurprising given the volume of papers.

What recommendations would you give to someone considering this product?

Box is the most advanced and powerful content management system for enterprises of all sizes. Box is unquestionably the greatest option for a dependable solution for sharing files in your organization. To ensure the security of saved content, I recommend setting end-to-end protection. I also advocate combining Box with other programs to fully utilize its functionality.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Vanessa D.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Secure and efficient cloud storage.

Likeliness to Recommend

9 / 10

What differentiates Box ECM from other similar products?

I believe Box is the greatest solution available, and it has really aided us in keeping all of our organization's vital information organized. It has facilitated cooperation by allowing us to upload different sorts of files that we are working on, such as text documents, spreadsheets, charts, and many more. It not only allows us to store all of our corporate information, but it also allows us to simply and rapidly make backup copies on all of our computers. Another significant advantage that this program provides is its collaboration capabilities, which make teamwork considerably more fruitful.

What is your favorite aspect of this product?

Box enables you to exchange files in any format, from anywhere in the world, and on any device that has internet connection. One of the benefits of this program is that it offers free storage of up to 10 GB; moreover, it is readily linked with other computers, and data are immediately uploaded. The most significant benefit of Box is that it allows us to publish a large amount of material that other parties may simply see and change whenever they want. We were able to multitask with less effort and in less time. We should conserve our energy. Box has two distinguishing features: file management and storage management.

What do you dislike most about this product?

One of the features that I dislike a bit about Box is that it only works with internet access, if you don't have a connection it is not possible to access the stored files. Also, it does not have an option that allows you to preview the files before downloading them and its office tools lack some basic functions.

What recommendations would you give to someone considering this product?

Box is the most advanced and powerful content management system for enterprises of all sizes. Box is unquestionably the greatest option for a dependable solution for sharing files in your organization. To ensure the security of saved content, I recommend setting end-to-end protection. I also advocate combining Box with other programs to fully utilize its functionality.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity