BOSSDesk
6.9 / 10

What is BOSSDesk?

BOSS Support Central and BossDesk takes IT Service Management to a new level that lets you manage, track and keep control of your IT environment. BOSS Support Central is ITIL aligned and includes Help Desk/Service Desk, IT Asset Management, Service Catalog, Mobile Apps and comprehensive reporting.

Company Details


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BOSSDesk Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BOSSDesk.

78 Likeliness to Recommend

92 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BOSSDesk?

0% Negative
11% Neutral
89% Positive

Pros

  • Respectful
  • Efficient Service
  • Effective Service
  • Helps Innovate

Feature Ratings

Average 78

End to End Lifecycle Management

84

Advanced License Management

80

Integrated Discovery

80

Software Recognition Library

78

Cloud License Management

78

Software Usage Metering

76

Analytics and Reporting

76

Data Import Export and Aggregation

76

Decentralized Management

75

Financial Analysis

74

Vendor Capability Ratings

Average 81

Ease of IT Administration

100

Ease of Customization

94

Quality of Features

93

Usability and Intuitiveness

93

Vendor Support

93

Breadth of Features

89

Business Value Created

87

Ease of Data Integration

86

Product Strategy and Rate of Improvement

86

Availability and Quality of Training

85

Ease of Implementation

81

BOSSDesk Reviews

Aliyu S.

  • Role: C-Level
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2020

This product is amazing.

Likeliness to Recommend

10 / 10

What differentiates BOSSDesk from other similar products?

It's different from other similar products because Boss Solutions being a SaaS solution enables access to tickets and inventory from any location and from any device.

What is your favorite aspect of this product?

My favorite aspect of this product s is the IT Asset Management solution available on-premise and on the cloud, It's really appealing for my organization.

What do you dislike most about this product?

I didn't dislike anything about this product.

What recommendations would you give to someone considering this product?

The BoSS solution suite is capable, flexible, adaptable, and easy to use, which has resulted in significant process improvements for our organization.

Pros

  • Respectful
  • Transparent
  • Appreciates Incumbent Status
  • Continually Improving Product
  • Role: Information Technology
  • Industry: Energy
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jan 2020

User friendly stand easy to use and navigate

Likeliness to Recommend

10 / 10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing