What is BOSSDesk?
BOSS Support Central and BossDesk takes IT Service Management to a new level that lets you manage, track and keep control of your IT environment. BOSS Support Central is ITIL aligned and includes Help Desk/Service Desk, IT Asset Management, Service Catalog, Mobile Apps and comprehensive reporting.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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78 Likeliness to Recommend
92 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BOSSDesk?
Pros
- Respectful
- Efficient Service
- Effective Service
- Helps Innovate
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
End to End Lifecycle Management
Advanced License Management
Integrated Discovery
Software Recognition Library
Cloud License Management
Software Usage Metering
Analytics and Reporting
Data Import Export and Aggregation
Decentralized Management
Financial Analysis
Vendor Capability Ratings
Ease of IT Administration
Ease of Customization
Quality of Features
Usability and Intuitiveness
Vendor Support
Breadth of Features
Business Value Created
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Implementation
BOSSDesk Reviews
Aliyu S.
- Role: C-Level
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2020
This product is amazing.
Likeliness to Recommend
What differentiates BOSSDesk from other similar products?
It's different from other similar products because Boss Solutions being a SaaS solution enables access to tickets and inventory from any location and from any device.
What is your favorite aspect of this product?
My favorite aspect of this product s is the IT Asset Management solution available on-premise and on the cloud, It's really appealing for my organization.
What do you dislike most about this product?
I didn't dislike anything about this product.
What recommendations would you give to someone considering this product?
The BoSS solution suite is capable, flexible, adaptable, and easy to use, which has resulted in significant process improvements for our organization.
Pros
- Respectful
- Transparent
- Appreciates Incumbent Status
- Continually Improving Product
- Role: Information Technology
- Industry: Energy
- Involvement: IT Leader or Manager
Submitted Jan 2020
User friendly stand easy to use and navigate
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing