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Messages XR Logo
Finalsite school

Messages XR

6.8 / 10
Category
Messages XR
6.8 / 10

What is Messages XR?

Our mass notifications solution, Messages XR, makes it easy to send emails, texts, voice calls, mobile app notifications, website alerts — and translate — all from one place.

Company Details


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Awards & Recognition

Messages XR won the following awards in the Emergency Notification category

Messages XR Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Messages XR.

79 Likeliness to Recommend

93 Plan to Renew

78 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Messages XR?

2% Negative
20% Neutral
78% Positive

Pros

  • Enables Productivity
  • Reliable
  • Respectful
  • Fair

Cons

  • Under Delivered

Feature Ratings

Average 79

Location-Based Notification

84

Weather Alert

84

Conference Call Support

83

Contact Information Encryption

83

Single Sign-On (SSO)

82

Multi-Channel Mass Notification

81

Scheduled Messaging

81

Message Status Reporting

80

Distribution Lists

79

Multi-Language Support

77

Sequential Processing

76

Vendor Capability Ratings

Average 76

Ease of IT Administration

90

Usability and Intuitiveness

83

Quality of Features

81

Availability and Quality of Training

80

Ease of Customization

77

Breadth of Features

76

Product Strategy and Rate of Improvement

72

Vendor Support

72

Ease of Implementation

69

Ease of Data Integration

67

Business Value Created

65

Messages XR Reviews

Sam C.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Blackboard keeps people informed!

Likeliness to Recommend

9 / 10

What differentiates Messages XR from other similar products?

Blackboard is special because it offers many mass notification features, such as voice recordings, translation, texts, phone calls, and voicemails. It integrates well with other Blackboard products, such as the Blackboard website and app. We can easily use Blackboard to send push notifications to users with the mobile app, and all the information can also be accessed at a later time through the app.

What is your favorite aspect of this product?

My favorite aspect of the product is the ability to quickly select different groups of people to send the same message to. Rather than having to copy-and-paste the same information for each group, I can simply select all applicable checkboxes. I also like how notifications can be scheduled; this greatly improves our efficiency.

What do you dislike most about this product?

The one thing that I've found difficult with Blackboard is the ability to keep our lists up-to-date and contact information relevant. There have been difficulties with syncing, but that's also not entirely Blackboard's fault.

What recommendations would you give to someone considering this product?

I strongly recommend this product. It is essential, especially for emergencies or when your community speaks more than one language. If you are already using other Blackboard products elsewhere, this is a no-brainer to add on to your package.

Pros

  • Trustworthy
  • Caring
  • Respectful
  • Client's Interest First

Kristin W.

  • Role: Public Sector
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2021

Blackboard Mass Notifications is a great tool!

Likeliness to Recommend

9 / 10

What differentiates Messages XR from other similar products?

I'm not sure what the differences are

What is your favorite aspect of this product?

The ability to contact students in case of an emergency

What do you dislike most about this product?

Training of new staff

What recommendations would you give to someone considering this product?

Research the product and make sure it meets the needs of your organization.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Operations
  • Industry: Government
  • Involvement: Vendor Management and Renewal
Validated Review
Anonymous Reviewer

Submitted Sep 2020

Blackboard systems is easy, effective, and support

Likeliness to Recommend

6 / 10

Pros

  • Includes Product Enhancements
  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity

Cons

  • Under Delivered
  • Less Transparent
  • Less Friendly Negotiation

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