Casino Management System (CMS) Logo
Casino Management System (CMS) Logo
Light & Wonder

Casino Management System (CMS)

7.7 / 10
Category
Casino Management System (CMS)
7.7 / 10

What is Casino Management System (CMS)?

Light & Wonder's (formerly Bally CMS) solutions are powerful gaming engines that seamlessly capture data from floor transactions. We’re not only the leaders in slot accounting; we invented it and continue to evolve our systems to streamline casino operations for maximum performance.

Company Details


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Casino Management System (CMS) Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Casino Management System (CMS).

88 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Casino Management System (CMS)?

0% Negative
5% Neutral
95% Positive

Pros

  • Respectful
  • Security Protects
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 86

Cashless

96

Bonusing & Promotions

89

Mobile Player Experience

86

Display Management

85

Pit & Table Management

85

Cage & Vault

85

Marketing & Loyalty Management

85

Slot Floor Management

85

Slot Management, Accounting & Reporting

84

Mobile Casino Operations

84

Gaming Analytics

84

Vendor Capability Ratings

Average 81

Ease of IT Administration

100

Breadth of Features

95

Ease of Customization

89

Business Value Created

85

Availability and Quality of Training

84

Ease of Data Integration

84

Vendor Support

82

Ease of Implementation

79

Product Strategy and Rate of Improvement

79

Quality of Features

79

Usability and Intuitiveness

79

Casino Management System (CMS) Reviews

Biscut T.

  • Role: Operations
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Robust Eye-in-the-sky Casino Management System

Likeliness to Recommend

9 / 10

What differentiates Casino Management System (CMS) from other similar products?

Its capacity to manage casino, slot, betting, gaming and hospitality data in addition to improving customer service and consequently patron satisfaction.

What is your favorite aspect of this product?

I love the real-time surveillance, displays and reports that capture up-to-the-minute floor activity as it absolutely makes operations management that much easier.

What do you dislike most about this product?

Generally there's not much to dislike though logistics, dishonest patrons and staff management can sometimes be a hassle considering the scale of our large operation.

What recommendations would you give to someone considering this product?

In our industry, hospitality, casino and slot management in a powerful, stable, patron-friendly environment is key. This solution ensures you that. It is very important operation-wise.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jerry A.

  • Role: Finance
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Proven Gaming and Betting Management Solution

Likeliness to Recommend

9 / 10

What differentiates Casino Management System (CMS) from other similar products?

It edges ahead in terms of conciliatory reporting, compliance, marketing functionality and promotion tracking.

What is your favorite aspect of this product?

Proper management and trasparency comes to mind in addition to security. Complaints are rare and that makes remittances easy and without complications.

What do you dislike most about this product?

Logistics sometimes are a nightmare, having to deal with indirect complications like network connections and regulations.

What recommendations would you give to someone considering this product?

This App has been tried and tested compared to most gaming platforms. Customer management and betting experience is well managed by this App thanks to experience in the field.

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

Alec m.

  • Role: Industry Specific Role
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Bally casino is the best when it comes to gaming

Likeliness to Recommend

9 / 10

What differentiates Casino Management System (CMS) from other similar products?

It provides exciting ways that offer's rewards to it's players unlike other similar platforms

What is your favorite aspect of this product?

I like how it open up new opportunities to enhance the player's experience through encouraging continuous playing. Also it's the best when it comes to supporting solutions such as progressive jackpots and system based mystery awards.

What do you dislike most about this product?

I like everything about it so I don't have negativities towards it

What recommendations would you give to someone considering this product?

To give it a try since it never disappoint.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Efficient Service