6/9 in Unified Communications

Response
Distribution
30Reviews

Avaya

Avaya Unified Communications and Collaboration

Explore communications, conferencing, and infrastructure solutions that support real-time engagement by integrating voice, video, data, messaging, conferencing, mobility, and more

6.9

Composite Score

Composite
Score

+66

Emotional Footprint

Emotional
Footprint

69%

Likeliness to Recommend

Likeliness
to Recommend

6/9 in Unified Communications

Response
Distribution
30Reviews
Category Features
  • Contact Center Solution
  • |
  • Presence & IM
  • |
  • Web & Desktop Conferencing
  • |
  • Mobility
  • |
  • Third Party Integration
  • |
  • Analytics Reporting
  • |
  • Call Management
  • |
  • Secure Access
  • |
  • Session Border Controller
  • |
  • Continuous UCC
  • |
  • Speech access and Personal assistant

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  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role
  • Individual Comments and Recommendations from Users
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Word Cloud

As organizations become more and more dependent on software to automate and streamline operations, users are developing strong emotional connections to their applications and vendors. The SoftwareReviews Word Cloud aggregates the most commonly experienced pain points and prevailing opinions held by its users. Use this at-a-glance summary to evaluate the vendor-client relationship and product effectiveness.

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Product Reviews

  • -
  • 1
  • 2
  • 3
  • 4
Neutral
8/10

Sales and Marketing

Production great!

Vendor Capability Satisfaction

  • 3
  • Availability and Quality of Training
  • 3
  • Breadth of Features
  • 3
  • Business Value Created
  • 4
  • Ease of Customization
  • 3
  • Ease of Data Integration
  • 3
  • Ease of Implementation
  • 2
  • Ease of IT Administration
  • 4
  • Product Strategy and Rate of Improvement
  • 4
  • Quality of Features
  • 4
  • Usability and Intuitiveness
  • 3
  • Vendor Support

Product Feature Satisfaction

  • 2
  • Analytics Reporting
  • 3
  • Call Management
  • 3
  • Contact Center Solution
  • 3
  • Continuous UCC
  • 4
  • Mobility
  • 2
  • Presence & IM
  • 3
  • Secure Access
  • 3
  • Session Border Controller
  • 2
  • Speech access and Personal assistant
  • 3
  • Third Party Integration
  • 3
  • Web & Desktop Conferencing
Does Not Recommend
5/10

Information Technology

Installed as part of IP phone migration and the feature set meets our current and hopefully near future business needs

Vendor Capability Satisfaction

  • 3
  • Availability and Quality of Training
  • 2
  • Breadth of Features
  • 2
  • Business Value Created
  • -
  • Ease of Customization
  • -
  • Ease of Data Integration
  • 3
  • Ease of Implementation
  • 2
  • Ease of IT Administration
  • -
  • Product Strategy and Rate of Improvement
  • 2
  • Quality of Features
  • 2
  • Usability and Intuitiveness
  • 2
  • Vendor Support