Avaya

Aura Call Center Elite

Avaya provides the most complete portfolio of software and services for multi-touch contact center and unified communications offered on premises, in the cloud, or a hybrid. Today’s digital world centers on communications enablement, and no other company is better positioned to do this than Avaya.

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Composite Score

Composite
Score

+85

Emotional Footprint

Emotional
Footprint

79%

Likeliness to Recommend

Likeliness
to Recommend

Contact Center

Response
Distribution
22Reviews
Category Features
  • Call Scripting and Call Flow Management
  • |
  • Contact Center Analytics
  • |
  • Contact Center Compliance Management
  • |
  • Knowledge Management
  • |
  • Multi Channel Intake Integration
  • |
  • Multi Channel Queue Management
  • |
  • Screen Prompts
  • |
  • Skills Based Routing
  • |
  • Ticket Management
  • |
  • Workforce Management

Sample Report

Product Scorecard

A comprehensive report on a specific software product, aggregating feedback from real IT professionals and business leaders.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role
Buy Report / $999

Word Cloud

As organizations become more and more dependent on software to automate and streamline operations, users are developing strong emotional connections to their applications and vendors. The SoftwareReviews Word Cloud aggregates the most commonly experienced pain points and prevailing opinions held by its users. Use this at-a-glance summary to evaluate the vendor-client relationship and product effectiveness.

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Product Scorecard

Dive Into Data

Explore every product feature, vendor capability, and so much more, in our comprehensive Product Scorecard, giving you unparalleled insight into the software.

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Product Reviews

  • -
  • 1
  • 2
  • 3
  • 4
Neutral
8/10

Vendor Management

it is a great tool.

Vendor Capability Satisfaction

  • 4
  • Availability and Quality of Training
  • 3
  • Breadth of Features
  • 2
  • Business Value Created
  • 3
  • Ease of Customization
  • 2
  • Ease of Data Integration
  • 4
  • Ease of Implementation
  • 2
  • Ease of IT Administration
  • 4
  • Product Strategy and Rate of Improvement
  • 2
  • Quality of Features
  • 4
  • Usability and Intuitiveness
  • 3
  • Vendor Support

Product Feature Satisfaction

  • 2
  • Call Scripting and Call Flow Management
  • 4
  • Contact Center Analytics
  • 4
  • Contact Center Compliance Management
  • 3
  • CRM/CSM Integration
  • 4
  • Knowledge Management
  • 4
  • Multi-Channel Intake/Integration
  • 3
  • Multi-Channel Queue Management
  • 2
  • Screen Prompts
  • 3
  • Skills-Based Routing
  • 4
  • Ticket Management
  • 3
  • Workforce Management