Astute Solutions

Astute Agent

Astute Agent gives your agents everything they need to work cases confidently and efficiently. This modern case management CRM is the preferred choice for Consumer Relations and Customer Care teams who support some of the world’s most prestigious brands. Astute Agent balances agent efficiency with customer experience by providing a full customer profile and history, in-context guidance, automated email responses and dynamic layouts.

7.9

Composite Score

--

CX Score

+74

Emotional Footprint

78%

Likeliness to Recommend

2

Reviews

Reports on iPad

Astute Agent Product Report

The scores above are a summary of a comprehensive report available for this product, aggregating feedbacking from real IT professionals and business leaders.

Astute Agent has a product scorecard to explore each product feature, capability, and so much more.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role

Still need assistance?

We're here to help you with understanding our reports and the
data inside to help you make decisions.

Get Assistance

Dive Into Data

Explore every product feature, vendor capability, and so much more, in our comprehensive Product Scorecard, giving you unparalleled insight into the software.