Customer Service Management

Response
Distribution
0Reviews

Astea International

Astea Alliance

The Astea Alliance suite of customer management software addresses the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. This service business software integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, Sales and Marketing.

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Composite Score

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CX Score

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Emotional Footprint

Emotional
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Likeliness to Recommend

Likeliness
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Customer Service Management

Response
Distribution
0Reviews
Category Features
  • Agent Collaboration
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  • Agent Scripting
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  • Analytics and Reporting
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  • Contact Center Integration
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  • Customer Community Management
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  • Customer Self Service Capabilities
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  • Customer Service Knowledge Management
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  • Customer Service Workflow Management
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  • Intelligent Search
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  • Mobile Customer Care
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  • Multi Channel Support

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