Customer Service Management

Response
Distribution
1Reviews

Aspect Software

Aspect Call Center

Aspect’s Call Center software helps deliver a seamless experience across every channel and every touchpoint without missing a beat whether in the cloud or on-premises. From mobile and IVR self-service to agent-assisted conversations. From inbound and outbound voice, email, SMS, chat and social. All while leveraging customer profiles and preferences to drive personalized interactions. Give customers the help they need — whenever they want and however they choose. Build better relationships with more ways for them to interact. And with less hassle getting things done.

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Composite Score

Composite
Score

--

CX Score

CX
Score

+84

Emotional Footprint

Emotional
Footprint

100%

Likeliness to Recommend

Likeliness
to Recommend

Customer Service Management

Response
Distribution
1Reviews
Category Features
  • Agent Collaboration
  • |
  • Agent Scripting
  • |
  • Analytics and Reporting
  • |
  • Contact Center Integration
  • |
  • Customer Community Management
  • |
  • Customer Self Service Capabilities
  • |
  • Customer Service Knowledge Management
  • |
  • Customer Service Workflow Management
  • |
  • Intelligent Search
  • |
  • Mobile Customer Care
  • |
  • Multi Channel Support

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