Aircall Logo
Aircall Logo
Aircall Inc

Aircall

7.9 / 10
Category
Aircall
7.9 / 10

What is Aircall?

Call center software made for modern teams. No technical consultants or complex gadgets required. A computer, a headset, and an internet connection are all you need to start talking today.

Company Details


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Awards & Recognition

Aircall won the following awards in the Contact Center as a Service - Midmarket category

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Aircall Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Aircall.

83 Likeliness to Recommend

1
Since last award

93 Plan to Renew

2
Since last award

77 Satisfaction of Cost Relative to Value

4
Since last award


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Emotional Footprint Overview

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Aircall?

10% Negative
0% Neutral
90% Positive

Pros

  • Reliable
  • Fair
  • Friendly Negotiation
  • Performance Enhancing

Feature Ratings

Average 81

Call Recording

88

Multi Channel Intake Integration

86

Call Scripting and Call Flow Management

86

Workforce Management

83

Ticket Management

81

Skills Based Routing

81

Multi Channel Queue Management

80

Screen Prompts

80

Contact Center Compliance Management

78

Contact Center Analytics

77

Knowledge Management

72

Vendor Capability Ratings

Average 83

Ease of IT Administration

87

Ease of Implementation

85

Business Value Created

84

Availability and Quality of Training

81

Breadth of Features

80

Ease of Data Integration

76

Ease of Customization

73

Quality of Features

73

Vendor Support

72

Product Strategy and Rate of Improvement

69

Usability and Intuitiveness

68

Aircall Reviews

Jennifer L.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Good value for money

Likeliness to Recommend

10 / 10

What differentiates Aircall from other similar products?

Ease of use

What is your favorite aspect of this product?

IVR. Reliable inbound and outbound telephony system.

What do you dislike most about this product?

Analytics could improve but overall good value for money

What recommendations would you give to someone considering this product?

Only buy the licences you need/ will use daily

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Stephanie M.

  • Role: Operations
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Tremendous, Powerful and Stable SDRs GURU

Likeliness to Recommend

8 / 10

What differentiates Aircall from other similar products?

It offers seamless integration with most CRM tools, in our case Salesforce CRM. It's easy to implement on most companies Infrastructures as it is available on most Operating systems including Mac OS, Window, Android and Linux

What is your favorite aspect of this product?

I love its stability and flexibility. Even at low network bandwidth, it works just perfect. I can customise it to run in the background and only use it when need be allowing me to still be productive other tasks when there's low call traffic.

What do you dislike most about this product?

Number configuration is not as intuitive as it should be.

What recommendations would you give to someone considering this product?

For companies looking for a powerful SDRs Solution, Aircall is a great choice to get the job done.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: C-Level
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Dec 2023

Reliable Technology Hub

Likeliness to Recommend

9 / 10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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