What is Agorapulse?
Agorapulse is an affordable social media dashboard that helps businesses and agencies easily publish content and manage their most important conversations on their social networks. Agorapules allows you to stay organized, save time, and easily manage your social media with Agorapulse’s inbox, publishing, reporting, monitoring, and team collaboration tools.
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
1
Since last award
100 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Agorapulse?
Pros
- Performance Enhancing
- Trustworthy
- Efficient Service
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Collaboration
Visual Analytics
Publishing
Social Media Channel Integration Inbound
Sentiment Analysis
Dashboards and Reporting
Audience Segmentation
Influencer Identification
Competitor Tracking
Vendor Capability Ratings
Breadth of Features
Ease of Customization
Business Value Created
Ease of Implementation
Quality of Features
Vendor Support
Availability and Quality of Training
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
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Agorapulse Reviews
Adam F.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Aug 2023
A Great & Affordable Social Media Management Tool
Likeliness to Recommend
What differentiates Agorapulse from other similar products?
Agorapulse has a strong and positive reputation within the Social Media Manager community as the user interface is easy to use, unlikely many competitors which have a steep learning curve. Agorapulse provides a unified inbox where you can view and respond to your in-bound social media direct messages, public comments, and other mentions from major social networks including LinkedIn, Instagram, Facebook and YouTube. This streamlines customer engagement preventing missed messages. The tool provides a range of analytics & reporting features that offer insights into social media performance, engagement metrics, and audience growth
What is your favorite aspect of this product?
Agorapulse is one of the most intuitive and user-friendly social media management tools on the market which enables new users irrespective of their previous experience, to harness its full potential. Although bugs are uncommon, when the Agorapulse Support team are needed, I find them to be responsive, effective, polite and keen to help. I feel like I’m being heard - with other platforms, it seems like raised tickets are ticked off as a checklist. Using Agorapulse is enjoyable. The reporting functionality is detailed but not complex, and the visuals not only helps users to spot trends, but to be extracted for internal decks.
What do you dislike most about this product?
Agorapulse had the ability to do some social listening however that functionality paled in comparison to competitors such as Sprout Social and Brandwatch. Since X (formally Twitter) increased pricing plans for API access, Agorapulse has stopped offering social media listening for that platform.
What recommendations would you give to someone considering this product?
As with any product, consider your requirements before purchasing any social media management tool. Agorapulse is a popular platform for a reason - but it may not fit your specific requirements. For example, if your brand heavily uses WhatsApp, Twitch, Discord or Pinterest, then Agorapulse won't be able to help you. In addition, if social media listening is an important part of your role to provide your organisation with data-driven insights, you'd be better off with another tool. However, Agorapulse is a very reliable platform with a fantastic customer care team and beautiful reports.
Pros
- Trustworthy
- Respectful
- Fair
- Friendly Negotiation
Cons
- Commodity Features
Dylan S.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: Business Leader or Manager
Submitted May 2023
Dynamic, but can get very pricy
Likeliness to Recommend
What differentiates Agorapulse from other similar products?
I used Agorapulse for some years ago extremely impressed with their constant release of new features. Seeing a company dedicated to improving its product and making it even better for its users is refreshing. In addition, their customer support is top-notch and always available to help with any questions or concerns that I may have. It is truly a big plus when you work in an industry where time is of the essence and you need answers almost immediately.
What is your favorite aspect of this product?
My favorite aspect of Agorapulse was that it seemed to always add new features and had the most beautiful and comprehensive reporting I have seen.
What do you dislike most about this product?
What I disliked was the price and the lack of features that I felt were necessary at the time. It is a great product for less than 50 accounts, but anything more than that got expensive. Also the UI felt bulky and would perform very slow.
What recommendations would you give to someone considering this product?
I would recommend using this product if you have less than 50 accounts and need a relatively inexpensive solution for an agency that uses clients to approve and review content.
Pros
- Trustworthy
- Saves Time
- Respectful
- Client Friendly Policies
Cons
- Charges for Enhancements
- Less Reliable
Olivia S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2023
Easy to use and many features
Likeliness to Recommend
What differentiates Agorapulse from other similar products?
Options of linking multiple social media accounts (14 FB country-specific accounts)
What is your favorite aspect of this product?
Having all social media interaction in one platform
What do you dislike most about this product?
The reporting features, they feel limited in terms of determining agent's productivity
What recommendations would you give to someone considering this product?
It;s a good platform with excellent cost/benefit
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
