8/17 in IT Service Management

Response
Distribution
15Reviews

Agiloft

Agiloft Service Desk Suite

Agiloft's fully integrated applications work together to form a single system of record for all of your IT service processes. You'll have complete, 360-degree control over every process, delivered to you in an efficient and easy-to-understand interface. As your needs and processes change, Agiloft adapts and scales to grow with you, so there is never a risk of outgrowing the system.

8.0

Composite Score

Composite
Score

+78

Emotional Footprint

Emotional
Footprint

85%

Likeliness to Recommend

Likeliness
to Recommend

8/17 in IT Service Management

Response
Distribution
15Reviews
Category Features
  • Integrated Knowledge Management
  • |
  • Systems Management Integration
  • |
  • Service Catalog
  • |
  • Business Application Integration
  • |
  • Integration with IT Tools
  • |
  • End-User Self-Serve
  • |
  • End-User Support Solutions
  • |
  • Technician Administration
  • |
  • Reporting
  • |
  • Multi-Site Functionality
  • |
  • Multi-Device Capability

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  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role
  • Individual Comments and Recommendations from Users
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Product Reviews

  • -
  • 1
  • 2
  • 3
  • 4
Recommends
9/10

Information Technology

Highly customizable, highly flexible

Vendor Capability Satisfaction

  • 4
  • Availability and Quality of Training
  • 4
  • Breadth of Features
  • 3
  • Business Value Created
  • 4
  • Ease of Customization
  • 4
  • Ease of Data Integration
  • 3
  • Ease of Implementation
  • 3
  • Ease of IT Administration
  • -
  • Product Strategy and Rate of Improvement
  • 3
  • Quality of Features
  • 3
  • Usability and Intuitiveness
  • 4
  • Vendor Support

Product Feature Satisfaction

  • 4
  • Business Application Integration
  • 3
  • End-User Self-Serve
  • 3
  • End-User Support Solutions
  • 3
  • Integrated Knowledge Management
  • 3
  • Integration with IT Tools
  • 3
  • Multi-Device Capability
  • 4
  • Multi-Site Functionality
  • 3
  • Reporting
  • 4
  • Service Catalog
  • 2
  • Systems Management Integration
  • 3
  • Technician Administration
Recommends
10/10

C-Level

Leading flexibility and ease of implementation

Vendor Capability Satisfaction

  • 3
  • Availability and Quality of Training
  • 3
  • Breadth of Features
  • 4
  • Business Value Created
  • 4
  • Ease of Customization
  • 3
  • Ease of Data Integration
  • 4
  • Ease of Implementation
  • 3
  • Ease of IT Administration
  • 3
  • Product Strategy and Rate of Improvement
  • 3
  • Quality of Features
  • 4
  • Usability and Intuitiveness
  • 4
  • Vendor Support

Product Feature Satisfaction

  • 3
  • Business Application Integration
  • 4
  • End-User Self-Serve
  • 4
  • End-User Support Solutions
  • 3
  • Integrated Knowledge Management
  • 4
  • Integration with IT Tools
  • 4
  • Multi-Device Capability
  • -
  • Multi-Site Functionality
  • 3
  • Reporting
  • 4
  • Service Catalog
  • 3
  • Systems Management Integration
  • 4
  • Technician Administration