Agiloft Flexible ITIL Service Desk Logo
Agiloft Flexible ITIL Service Desk Logo
Agiloft

Agiloft Flexible ITIL Service Desk

6.7 / 10
Category
Agiloft Flexible ITIL Service Desk
6.7 / 10

What is Agiloft Flexible ITIL Service Desk?

The Flexible ITIL Service Desk is an alternative version of the Flexible Service Desk Suite. It includes all of the elements of the standard suite, integrated with ITIL terminology and preconfigured to include processes for Service Requests, Incidents, Problems, Change Requests, Configuration Items, Purchase Requests, and more.

Company Details


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Awards & Recognition

Agiloft Flexible ITIL Service Desk won the following awards in the IT Service Management - Midmarket category

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Agiloft Flexible ITIL Service Desk Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agiloft Flexible ITIL Service Desk.

81 Likeliness to Recommend

91 Plan to Renew

74 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+66 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agiloft Flexible ITIL Service Desk?

19% Negative
0% Neutral
81% Positive

Pros

  • Respectful
  • Friendly Negotiation
  • Trustworthy
  • Unique Features

Cons

  • Under Delivered
  • Less Inspiring

Feature Ratings

Average 81

End User Support Solutions

87

Multi-Site Functionality

86

Service Catalog

82

Multi Device Capability

81

End User Self Serve

81

Integrated Knowledge Management

81

Technician Administration

80

Reporting

75

Integration With IT Tools

74

Vendor Capability Ratings

Average 78

Ease of IT Administration

87

Usability and Intuitiveness

75

Business Value Created

74

Availability and Quality of Training

72

Product Strategy and Rate of Improvement

67

Quality of Features

66

Ease of Customization

65

Breadth of Features

62

Ease of Implementation

59

Vendor Support

55

Ease of Data Integration

50

Agiloft Flexible ITIL Service Desk Reviews

Chandler P.

  • Role: Industry Specific Role
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Secure and Reliable

Likeliness to Recommend

9 / 10

What differentiates Agiloft Flexible ITIL Service Desk from other similar products?

Computable with almost all devices.

What is your favorite aspect of this product?

Multiple sites functionalities

What do you dislike most about this product?

No dislikes

What recommendations would you give to someone considering this product?

Perfect fo all IT operations

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jason W.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2020

Agiloft integrated quickly and is seamlessly.

Likeliness to Recommend

9 / 10

What differentiates Agiloft Flexible ITIL Service Desk from other similar products?

Seamless integration with minimal downtime.

What is your favorite aspect of this product?

The software suite is very user friendly.

What do you dislike most about this product?

The cost was the only thing I disliked about this product. It was reasonable but I would always prefer better savings on any product we implement.

What recommendations would you give to someone considering this product?

Ensure everyone on your team has a chance to demo the software.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jan 2020

Basic but useful

Likeliness to Recommend

6 / 10

Pros

  • Friendly Negotiation
  • Security Protects
  • Helps Innovate
  • Reliable

Cons

  • Less Fair
  • Less Transparent
  • Leverages Incumbent Status