Adobe Systems

Adobe Commerce

8.2 /10

What is Adobe Commerce?

Build multi-channel commerce experiences for B2B and B2C customers on a single platform. From catalog to payment to fulfillment, our future-proof technology gives you a commerce platform that’s endlessly flexible, extensible, and scalable.

Company Details

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Adobe Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Commerce.

81 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

72 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Commerce?

4% Negative

8% Neutral

88% Positive

Pros

Respectful
Helps Innovate
Continually Improving Product
Acts with Integrity

Feature Ratings

Average 76

Order Management

Content Management

Payment Processing

Order Portal

Catalog Management

Integrated Search

Reporting and Analytics

Retargeting Capabilities

Microsite Management

Content Localization

Predictive Recommendations

Vendor Capability Ratings

Average 75

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Business Value Created

Ease of Customization

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Also Featured in...

B2B eCommerce

Score 8.2

View Adobe Commerce in this category (opens in a new tab)

Adobe Commerce Reviews

Dhruv V.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Best ever solution!

Likeliness to Recommend

9 /10

What differentiates Adobe Commerce from other similar products?

Adobe has the best themes and layouts, much more easy to use and user friendly.

What is your favorite aspect of this product?

Adobe commerce has been the most reliable product so far.

What do you dislike most about this product?

nothing to dislike this awesome product.

What recommendations would you give to someone considering this product?

Must buy adobe if you wish to increase your business.

Pros

Helps Innovate
Enables Productivity
Trustworthy
Unique Features

Luis Carlos A.

Role: Human Resources
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Amazing product, and incredible support from CS te

Likeliness to Recommend

10 /10

What differentiates Adobe Commerce from other similar products?

Very easy to implement, initial set up was fast and the shop was live in a very short period of time

What is your favorite aspect of this product?

How easy is to upload new products and bundles

What do you dislike most about this product?

reporting part could improve

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Prabhat K.

Role: Information Technology
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Innovative and Reliable: A Game-Changer

Likeliness to Recommend

8 /10

What differentiates Adobe Commerce from other similar products?

Adobe Commerce excels due to its extensive feature set, scalability, tight integration with Adobe's ecosystem, personalized experiences, AI capabilities, and strong developer support, making it a top choice for enterprise e-commerce.

What is your favorite aspect of this product?

Its robust feature set, scalability, and integration capabilities, which are highly valued by businesses looking for a comprehensive e-commerce solution.

What do you dislike most about this product?

Adobe Commerce is its cost, as it can be relatively expensive, particularly for small businesses or startups.

What recommendations would you give to someone considering this product?

For businesses considering Adobe Commerce, it's essential to conduct a thorough assessment of your specific e-commerce needs and budget accordingly. Adobe Commerce is a robust but relatively expensive solution, making it most suitable for larger, enterprise-level companies. Investing in training for your team is crucial, given the platform's complexity, and taking advantage of its integration capabilities with other Adobe products can enhance the customer experience.

Pros

Continually Improving Product
Performance Enhancing
Unique Features
Efficient Service

Adobe Commerce

What is Adobe Commerce?

Company Details

Need Assistance?

Adobe Commerce Ratings

81 Likeliness to Recommend

1 Since last award

95 Plan to Renew

1 Since last award

72 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Adobe Commerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Management Includes order entry, order processing, order tracking, and parts management.

Content Management Includes collaboration, check-in/check-out, and version control.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Content Localization The solution provides support for multiple languages and currencies.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

B2B eCommerce

Adobe Commerce Reviews

Dhruv V.

Best ever solution!

Likeliness to Recommend

Pros

Luis Carlos A.

Amazing product, and incredible support from CS te

Likeliness to Recommend

Pros

Prabhat K.

Innovative and Reliable: A Game-Changer

Likeliness to Recommend

Pros

Most Popular Adobe Commerce Comparisons

Shopify Plus

Shopify

WooCommerce

Square eCommerce

BigCommerce

Salesforce B2C Commerce Cloud

1
Since last award

1
Since last award

Feature Ratings

Order Management

Content Management

Payment Processing

Order Portal

Catalog Management

Integrated Search

Reporting and Analytics

Retargeting Capabilities

Microsite Management

Content Localization

Predictive Recommendations

Vendor Capability Ratings

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Business Value Created

Ease of Customization

Usability and Intuitiveness

Ease of Implementation

Vendor Support