Ada Logo
Ada Logo
Ada

Ada

Composite Score
7.7 /10
CX Score
7.8 /10
Category
Ada
7.7 /10

What is Ada?

Ada is an AI customer service automation platform on a mission to make customer service extraordinary for everyone. Ada envisions a world where every customer interaction is resolved by AI, and makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages — with the least amount of effort. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, YETI, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx.

Company Details


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Awards & Recognition

Ada won the following awards in the Chatbots category

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Ada Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Ada.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

95 Plan to Renew

2
Since last award

79 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Ada?

2% Negative
6% Neutral
92% Positive

Pros

  • Helps Innovate
  • Respectful
  • Efficient Service
  • Caring

Feature Ratings

Average 79

Integration With CRM

86

Scheduled Availability

83

Application Programming Interface

82

Workflow Processing

81

Personalized Service

80

Multi-channel

79

Leads Generation

79

Learning and Adaptability

79

Translation

77

Natural Language Processing

76

Knowledgebase

76

Vendor Capability Ratings

Average 80

Ease of Implementation

85

Quality of Features

85

Usability and Intuitiveness

82

Business Value Created

82

Vendor Support

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of IT Administration

79

Ease of Customization

79

Breadth of Features

77

Ease of Data Integration

75

Ada Reviews

  • Role: Vendor Management
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Apr 2021

Great product!

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Caring
  • Respectful

Cons

  • Charges for Enhancements
  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Apr 2021

Easy to use and innovative

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Trustworthy
  • Caring
  • Respectful

Luke S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Ada For Great Customer Experience

Likeliness to Recommend

9 /10

What differentiates Ada from other similar products?

Ada is different because it offers an interactive way to engage with clients through images and emojis , inapp and video players. It is very easy to use and user friendly too.

What is your favorite aspect of this product?

Offers an amazing engagement with clients through elements that are interactive like images and emojis , inapp and video players. The chat builder has drag and drop capabilities that allows us to build chatbots that are customized. There are data encryption capabilities. Offers compliance management. The answer building process is very powerful with a lot of flexibility. Ada is smart and innate when it comes to creation of new answers and training answers. Very easy to use.

What do you dislike most about this product?

There is nothing we have disliked so far about Ada , it has worked very well for us.

What recommendations would you give to someone considering this product?

Ada is a very intuitive an user friendly , you will be able to have and create custom bots to help in the engagement of customers and clients , there are very interactive ways to engage customers through emojis , images video and even inapp. I highly recommend Ada for its great workability.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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