What is Accelo?

Accelo is used and loved by professional service businesses around the world to manage their client work, profitably. The end-to-end cloud-based platform manages all aspects of client work delivery, from prospect to payment, including sales, projects, tickets, retainers, timesheets, resourcing and more, regardless of where you are. With an emphasis on time and money, the client work management platform gives you a holistic view of your most up-to-date business data and financial performance. Having client communications, activities and work centralized in a single platform, you always know where things are without having to ask for a status update.

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Awards & Recognition

Accelo won the following awards in the Professional Services Automation category

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Accelo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Accelo.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Accelo?

2% Negative
2% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Transparent

Feature Ratings

Average 87

Knowledgebase

100

Security

94

Team Collaboration

91

Project Management

90

Time Management

89

Task Management and Workflow

89

Resource Management

89

Email Synchronization & Tracking

88

Billing

87

Reporting

86

Expense Detail Tracking

86

Vendor Capability Ratings

Average 86

Ease of Implementation

98

Availability and Quality of Training

94

Breadth of Features

94

Ease of IT Administration

94

Business Value Created

92

Ease of Customization

92

Quality of Features

92

Ease of Data Integration

90

Product Strategy and Rate of Improvement

90

Usability and Intuitiveness

86

Vendor Support

81

Accelo Reviews

Hannah L.

  • Role: Human Resources
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Mastering Efficiency in Service Management

Likeliness to Recommend

8 / 10

What differentiates Accelo from other similar products?

It combines project management, client relationship management, sales, and service delivery into one platform. This sets it apart from other niche software by providing a comprehensive solution for service-based businesses.

What is your favorite aspect of this product?

Accelo's automated time tracking and invoicing capabilities. It has not only saved us countless hours but also improved accuracy in billing

What do you dislike most about this product?

No dislikes for me currently

What recommendations would you give to someone considering this product?

Just Invest in training to ensure your team fully utilizes the platform's capabilities.

Pros

  • Caring
  • Reliable
  • Enables Productivity
  • Respectful

Susan M.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

The best project coordination tool I've ever used.

Likeliness to Recommend

9 / 10

What differentiates Accelo from other similar products?

We primarily use Accelo for client billing, but it also serves as a contact resource management database. We track projects and opportunities, manage contact databases, link appropriate teams, and deliver tasks. We've seen that our communications and project timelines have improved, and that the ticketing system has increased contact with consumers.

What is your favorite aspect of this product?

I like how simply you can monitor time for a project and view your to-dos at a glance. Accelo immediately uploads our new contacts to the same location where we manage our projects and track our time. There are several advantages: the UI is simple to read and comprehend, and their onboarding and training are excellent. The ecosystem includes task and email management, as well as time tracking and paying.

What do you dislike most about this product?

If you have a large client base, the setup procedure is rather extensive, and the templates for some of the projects and stuff are quite extensive. Because everything is linked, a little error early in your process, such as how you set up your tasks, might eventually show up in invoicing.

What recommendations would you give to someone considering this product?

Working with your professional services team to correctly set up your workflow can save you the hassle of trial and error. To achieve your organization's goals, pay close attention to configuration. If you currently use this program and believe you are not functioning with a correct workflow, I propose hiring an expert to handle all of the adjustments you require for your firm so that you can have an orderly implementation.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

kevin k.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Powerful sales and project management software.

Likeliness to Recommend

9 / 10

What differentiates Accelo from other similar products?

We are addressing the issue of project profitability by better managing our billable hours and project budgets with Accelo. We can better measure how near we are to exhausting our budget and ballooning our profit margin by segmenting projects into distinct milestones and activities with allotted hours. Accelo has assisted our organization in increasing the capacity of our teams and in resource management through reporting tools and team schedules. It has also enabled our team members to track time in a number of ways on a daily or weekly basis in a rapid and accurate manner.

What is your favorite aspect of this product?

Accelo has enabled me to correctly track my time, which has increased my productivity. At the same time, I manage my projects, advances, and invoices, ensuring that I always have a clear line of sight. Accelo ability to help you budget for a project while breaking it down into manageable milestones and specific tasks appeals to me. This budget assists our organization in better managing our time and determining billable hours in order to maximize our earnings per project and even each day.

What do you dislike most about this product?

I dislike how limiting the Accelo interface might appear when altering a task description or relocating a task to a different milestone in the project. Due to an overall clumsy interface, these modifications, which should be straightforward, need multiple steps. Accelo has made various adjustments to our interface throughout the years, but these changes have primarily been aesthetic. They have not resulted in substantial advancements in user experience design.

What recommendations would you give to someone considering this product?

Before establishing your milestones and tasks in the program, I would recommend understanding your project goals and objectives. Having a thorough grasp of a project from the start can assist minimize needless changes to project budget settings, which can be time-consuming owing to the software's lack of a suitable user interface. I would also recommend using Accelo daily and weekly timesheets to track your own billable hours and performance, since doing so may help you explain your worth to supervisors while also keeping your daily chores reasonable.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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