Home > Categories > Workforce Management > Mixed Reviews for Kronos Workforce Mobile App

Software Category

Workforce Management

Write Review

Mixed Reviews for Kronos Workforce Mobile App

Extending a product’s desktop functionality and user experience to a mobile platform is not always a guaranteed success. Kronos, one of the top workforce management vendors according to SoftwareReviews, is experiencing mixed reviews for its Kronos Workforce Mobile.

Users who provided positive reviews indicated that the functionality offered – such as punching in, checking schedules, requesting time off, and approving timecards – is very good and to some extent replicates the same functionality offered on the desktop solution (Kronos Workforce Central).

Negative reviews primarily relate to a reduced user experience, connectivity issues, authentication errors, and the added cost of licensing. Some users are experiencing frustration when using the app and a reduced level of user satisfaction. There are no differences in the reviews between the iOS and Android versions.

A recent survey from SoftwareReviews for the Kronos offering in the Human Capital Management category showed a lower rate of adoption and a lower delighted ranking when referring to its mobile solution. The survey results are consistent with the reviews provided in the public domain, reflecting the sentiment that the Kronos family of solutions continues to do well in the desktop/cloud space but needs to improve in the execution of mobile strategy.

Source: Kronos, SoftwareReviews product report, January 2019, p. 13

Source: Kronos Workforce Management, SoftwareReviews product report, October 2018

Source: Workforce Management, SoftwareReviews category report, October 2018

Our Take

Introducing a mobile application to extend the availability and functionality of a product is most likely to be successful when the app follows the same parameters of success as the desktop version. Mobile strategies must focus on delivering value by:

  • Gaining process efficiencies
  • Evaluating the needs and expectations of all types of users
  • Building an easy-to-use and intuitive user interface; use external help if necessary
  • Providing documentation, training, FAQs, and support similar to any enterprise application

Want to Know More?

Mobilize the Workforce by Mobilizing ERP
Choose and Implement a Mobile Strategy
Choose a Mobile Development Strategy

Other Recent Research in Workforce Management

Workforce Management

Impact of COVID-19 on HR Technology

What is changing in the HR technology space as a result of COVID-19? Some organizations are seeing an uptick in interest and customer support, while others are providing free access to their product.

Workforce Management

Culture Amp Implements New Confidentiality Protections

Culture Amp has enabled a new feature to increase employee confidentiality. With this launch, administrators can no longer identify participants indirectly.

Workforce Management

Can a Vendor Management Initiative Influence Organizational Performance?

Can a vendor management initiative influence organizational performance? The concise answer to this question is yes. However, this influence doesn’t occur overnight.

Workforce Management

Kronos Making Inroads in Payroll Services

The demand for a single suite for human capital management (HCM) solutions continues to grow. Kronos recently announced increased growth in the Kronos Cloud Payroll solution.