Web Conferencing

Web Conferencing refers to services that facilitate online, real-time collaboration through a web browser.​

The Data Quadrant is a thorough evaluation and ranking of all software in an individual category to compare platforms across multiple dimensions.

These include:

  • User Satisfaction Rankings
  • Business Value Scores
  • Vendor Capability Comparisons
  • Product Feature Evaluations

The Emotional Footprint is a powerful indicator of overall user sentiment toward the relationship with the vendor, capturing data across five dimensions.

These include:

  • Strategy and Innovation
  • Service Experience
  • Conflict Resolution
  • Product Impact
  • Negotiation and Contract

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Latest Research

Can Microsoft Teams Be Used for Townhall Meetings?
June 12, 2020

Moving townhall meetings online can present a range of virtual problems – not least, which web conferencing tool to use! This note explores how Microsoft Teams can be used by governmental bodies to remotely host their townhalls and other public engagements.

Author: Thomas Randall (Info-Tech)

Choose a Right-Sized Videoconferencing Hardware Solution
June 12, 2020

Upgrading one’s videoconferencing hardware is an important long-term investment that revolves around several decision points. This note offers a process for thinking about these decision points.

Author: Thomas Randall (Info-Tech)

Two New Zoom Vulnerabilities Uncovered – Upgrade Now!
June 12, 2020

Two new vulnerabilities in Zoom’s web conferencing software were discovered in early June 2020. The vulnerabilities could allow malicious actors the ability to execute arbitrary code on target hosts and exploit path traversal vulnerabilities in the software. Zoom’s latest update addresses and remediates the vulnerabilities.

Author: Jimmy Tom (Info-Tech)

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Web Conferencing Products

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Data QuadrantReport

A thorough evaluation and ranking of all software to compare software across every dimension.

Emotional FootprintReport

A detailed and unique report that captures a powerful indicator of overall user feeling toward the vendor and product.

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Cisco Systems

Cisco Webex Meetings

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.


Composite Score


CX Score


Emotional Footprint


Likeliness to Recommend