Compare and Evaluate

Web Conferencing

Web Conferencing refers to services that facilitate online, real-time collaboration through a web browser.​

Data Quadrant report cover

The Data Quadrant is a thorough evaluation and ranking of all software in an individual category to compare platforms across multiple dimensions.

These include:

  • User Satisfaction Rankings
  • Business Value Scores
  • Vendor Capability Comparisons
  • Product Feature Evaluations
Emotional Footprint report cover

The Emotional Footprint is a powerful indicator of overall user sentiment toward the relationship with the vendor, capturing data across five dimensions.

These include:

  • Strategy and Innovation
  • Service Experience
  • Conflict Resolution
  • Product Impact
  • Negotiation and Contract

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Next Award: May 2021

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Web Conferencing Data Quadrant Awards

Write a review to help crown the next winner in Web Conferencing, then follow us on LinkedIn to get notified about the results. For every approved review you will receive some compensation for your time and effort.

Latest Award: November 2020

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See the most recent winners of our SoftwareReviews Emotional Footprint Awards. View our Champions and compare top vendors using our free downloadable reports.

Latest Research

1
Dec

Author: Thomas Randall (Info-Tech)

On October 29, 2020, Verizon briefed on BlueJeans’ product vision and direction. This note outlines the new and upcoming features that users can expect from BlueJeans for the rest of 2020 and into 2021. However, with the table stakes margin for features rapidly increasing in the web conferencing marketspace, BlueJeans’ new features are less a way to stand out from the crowd and more as a necessity to keep up.

Web Conferencing Products

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Data QuadrantReport

A thorough evaluation and ranking of all software to compare software across every dimension.

Data Quadrant Report report

Emotional FootprintReport

A detailed and unique report that captures a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Report report
Badge Winner
Badge Winner

Cisco Systems

Cisco Webex Meetings

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

8.7

Composite Score

8.9

CX Score

+91

Emotional Footprint

88%

Likeliness to Recommend

225

Reviews

Badge Winner

LogMeIn

GoToMeeting

GoToMeeting is a web-hosted service created and marketed by LogMeIn. It is an online meeting, desktop sharing, and video conferencing software package that enables the user to meet with other computer users, customers, clients or colleagues via the Internet in real time.

8.6

Composite Score

8.9

CX Score

+90

Emotional Footprint

86%

Likeliness to Recommend

147

Reviews

Badge Winner
Badge Winner

Google

Google Meet

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

8.5

Composite Score

8.9

CX Score

+92

Emotional Footprint

87%

Likeliness to Recommend

225

Reviews

Badge Winner

Zoho

Zoho Meeting

Zoho Meeting is a robust web conferencing solution. Hosts product launches, feature demonstrations, sales presentations, lead-nurturing webinars, user education webinars, and online meetings, right from your browser.

8.5

Composite Score

9.2

CX Score

+97

Emotional Footprint

88%

Likeliness to Recommend

37

Reviews

Dialpad Inc

UberConference

Our rich interface makes it easy to do things like mute a noisy caller, dial-in another person mid-call, share your screen, call controls and more.

8.5

Composite Score

8.6

CX Score

+84

Emotional Footprint

86%

Likeliness to Recommend

40

Reviews

Badge Winner

Zoom Video Communications, Inc.

Zoom

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

8.5

Composite Score

8.7

CX Score

+89

Emotional Footprint

89%

Likeliness to Recommend

280

Reviews

Badge Winner

LogMeIn

join.me

We’re a collaboration tool designed to cut through pointless processes, politics and protocols with a single click. We help you, your team and your company by making collaboration simple, instant and continuous.

8.3

Composite Score

8.8

CX Score

+93

Emotional Footprint

80%

Likeliness to Recommend

71

Reviews

Blue Jeans Network Inc

BlueJeans Meetings

BlueJeans Meetings transforms your video conferencing experience by integrating the industry’s highest-fidelity audio and video performance with incredible productivity features and a comprehensive security toolkit to provide you with a distinct competitive advantage every time you join a meeting.

8.2

Composite Score

8.7

CX Score

+91

Emotional Footprint

79%

Likeliness to Recommend

52

Reviews

Adobe Systems

Adobe Connect

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

8.1

Composite Score

8.4

CX Score

+86

Emotional Footprint

83%

Likeliness to Recommend

111

Reviews

Microsoft

Skype for Business

With one click, anyone can join your online meeting, from any device. You can choose to meet right away, or schedule from Outlook for later. The meeting URL is personalized just for you.

8.1

Composite Score

8.2

CX Score

+82

Emotional Footprint

82%

Likeliness to Recommend

114

Reviews

Microsoft

Microsoft Teams

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

8.0

Composite Score

8.1

CX Score

+78

Emotional Footprint

85%

Likeliness to Recommend

130

Reviews

Premiere Global Services, Inc.

GlobalMeet

The GlobalMeet platform redefines the way people work by providing the freedom to communicate and collaborate in a whole new way. From conference calls and meetings to online events, GlobalMeet is a business communications platform that helps take you where you need to go. Contact a sales representative today and learn how the GlobalMeet platform can transform your business.

9.1

Composite Score

9.6

CX Score

+100

Emotional Footprint

85%

Likeliness to Recommend

6

Reviews

Dialpad Inc

Highfive Video Conferencing

Highfive’s software wirelessly powers the all-in-one meeting room device. Control everything in the meeting room, and for remote participants, from your laptop, phone, and tablet

9.0

Composite Score

9.0

CX Score

+93

Emotional Footprint

89%

Likeliness to Recommend

8

Reviews

Arkadin

Arkadin Anywhere

Share information seamlessly easier and faster for more productive meetings. Fully integrated with video and hybrid audio, so you can see who you are speaking to and join a meeting either by phone or computer.

8.7

Composite Score

9.1

CX Score

+93

Emotional Footprint

83%

Likeliness to Recommend

8

Reviews

ReadyTalk

PGi GlobalMeet

GlobalMeet® provides a reliable, high quality video web conferencing service that enables businesses to collaborate across the globe. GlobalMeet’s mobile and desktop applications have flexible connection options to make it easy to start and join meetings, regardless of location.

8.3

Composite Score

8.9

CX Score

+96

Emotional Footprint

76%

Likeliness to Recommend

25

Reviews

Intermedia, Inc.

AnyMeeting

Whether with colleagues, clients or prospects, use AnyMeeting video conferencing for that more personal and powerful connection. That will translate to higher engagement, higher productivity and higher sales versus travel or traditional phone conferencing.

7.7

Composite Score

7.6

CX Score

+80

Emotional Footprint

73%

Likeliness to Recommend

23

Reviews

Lifesize Inc

Lifesize Cloud Conferencing

Connect and meet with anyone, anywhere from any device with stunning quality and end-to-end encryption.

7.3

Composite Score

7.2

CX Score

+67

Emotional Footprint

79%

Likeliness to Recommend

12

Reviews

RHUB Communications Inc

Real - Time Collaboration Hub

R-HUB provides you secure video/web/audio conferencing and remote support server that you own and you control.

--

Composite Score

10.0

CX Score

+100

Emotional Footprint

78%

Likeliness to Recommend

1

Reviews

VeriShow

VeriShow Video Live chat

The VeriShow Video Live Chat solution lets your representatives personalize interaction with your customers through face to face engagement.

--

Composite Score

9.8

CX Score

+96

Emotional Footprint

89%

Likeliness to Recommend

3

Reviews

Webinato

Webinato Platform

Webinato offers the best user experience for attendees and presenters alike when it comes to training and sales/marketing webinars. Let one of our specialists give you a firsthand look at how you can easily create and automate more impactful webinars and go beyond boring PPT + Audio!

--

Composite Score

5.3

CX Score

+10

Emotional Footprint

72%

Likeliness to Recommend

2

Reviews

Facebook

Workplace By Facebook

Workplace combines next-generation technology and easy-to-use features to transform communications, culture and workflows inside organizations of all shapes, sizes and industries. Workplace is a communication tool that connects everyone in your company, even if they’re working remotely. Use familiar features like Groups, Chat, Rooms and Live video broadcasting to get people talking and working together.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Oracle

Beehive

Oracle BeehiveOnline helps groups within Oracle share information and better collaborate with partners and customers.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Pexip

Pexip

Pexip simplifies video communication across borders, businesses and platforms.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

8x8

8x8 Video Meetings

Schedule, start or join audio and HD video conferencing from any device or room with no friction.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Whereby

Whereby Business

Join the teams across all industries who are holding secure and efficient meetings from their browser with Whereby.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

All Research

Latest Research

1
Dec

Author: Thomas Randall (Info-Tech)

On October 29, 2020, Verizon briefed on BlueJeans’ product vision and direction. This note outlines the new and upcoming features that users can expect from BlueJeans for the rest of 2020 and into 2021. However, with the table stakes margin for features rapidly increasing in the web conferencing marketspace, BlueJeans’ new features are less a way to stand out from the crowd and more as a necessity to keep up.

Latest Research

1
Dec

Author: Thomas Randall (Info-Tech)

On November 5, 2020, Cisco briefed on its upcoming virtual legislative session tool Webex Legislate. With a range of features that governing bodies around the globe have desired throughout the extent of the pandemic, Webex Legislate surely becomes the must-have tool for conducting virtual and hybrid sessions – especially if an agency is already leveraging Cisco products.

Latest Research

1
Oct

Author: Thomas Randall (Info-Tech)

On September 1, 2020, Info-Tech briefed with Cisco about current and upcoming features of its Unified Webex app for September. Significant changes include the introduction of Cisco Webex Classrooms and the Webex Control Hub, with notable updates also coming to Webex for Education, Webex Meetings, and Webex Teams.

Latest Research

1
Oct

Author: Thomas Randall (Info-Tech)

On September 4, 2020, Info-Tech briefed with Zoho about current and upcoming features of Zoho Workplace, a global enterprise collaboration platform. Organizations, especially SMBs, that want to look outside of Microsoft’s and Google’s office productivity suite duopoly should consider shortlisting Zoho Workplace as a viable option.

Latest Research

1
Oct

Author: Thomas Randall (Info-Tech)

Enterprise Connect’s virtual conference and expo for 2020 featured a wide variety of sessions on communications and collaboration for the enterprise. In this fourteenth note of fourteen, I report on Recon Research’s latest study on how COVID-19 has cemented web conferencing as the future of the workplace.

Latest Research

21
Aug

Author: Thomas Randall (Info-Tech)

Zoho Workplace – a global enterprise collaboration platform – has reported that it is now supporting 15 million users and is experiencing a surge in usage for its business applications. However, compared to Microsoft’s Office 365 and Google’s G Suite, Zoho still has a long way to go in this marketspace.

Latest Research

30
Jul

Author: Thomas Randall (Info-Tech)

Google has announced several updates to its G-Suite offering, which aims to heavily integrate and better secure its teamwork applications. The move represents a clear attempt by Google to directly compete with Microsoft’s office productivity suite, with several of the G-Suite updates mirroring the logical architecture of Office 365.

Latest Research

30
Jul

Author: Thomas Randall (Info-Tech)

As of July 1, 2020, over 70,000 small business users receiving their Microsoft 365 services from Navisite will now receive them from Intermedia. The move means that Navisite’s users now have access to a range of Intermedia offerings, including Unite, Contact Center, and AnyMeeting.

Latest Research

23
Jul

Author: Jimmy Tom (Info-Tech)

Zoom recently announced Zoom for Home: an all-in-one hardware and software for home users designed to enable the work-from-home user with a single home appliance for web conferencing, phone calling, and interactive whiteboard collaboration.

Latest Research

23
Jul

Author: Thomas Randall (Info-Tech)

Thinking about choosing a new software vendor but don't know where to start? Narrow down your shortlist by focusing on software that has received an Info-Tech Research Group award. New data from SoftwareReviews shows that organizations reported higher satisfaction when they switched to software that had received an Info-Tech award.

Latest Research

22
Jul

Author: Jimmy Tom (Info-Tech)

University researchers used artificial intelligence in an experiment to determine the extent of privacy risks that come with the use of this web conferencing tool. Publicly available data scraped from social networks was cross-referenced as part of this research.

Latest Research

10
Jul

Author: Jimmy Tom (Info-Tech)

As Zoom approaches the end of its 90 day moratorium on enhancements to focus on security, the company names Jason Lee, SalesForce’s former SVP of Security Operations, as its new CISO.

Latest Research

12
Jun

Author: Thomas Randall (Info-Tech)

Moving townhall meetings online can present a range of virtual problems – not least, which web conferencing tool to use! This note explores how Microsoft Teams can be used by governmental bodies to remotely host their townhalls and other public engagements.

Latest Research

12
Jun

Author: Thomas Randall (Info-Tech)

Upgrading one’s videoconferencing hardware is an important long-term investment that revolves around several decision points. This note offers a process for thinking about these decision points.

Latest Research

12
Jun

Author: Jimmy Tom (Info-Tech)

Two new vulnerabilities in Zoom’s web conferencing software were discovered in early June 2020. The vulnerabilities could allow malicious actors the ability to execute arbitrary code on target hosts and exploit path traversal vulnerabilities in the software. Zoom’s latest update addresses and remediates the vulnerabilities.

Latest Research

12
Jun

Author: Jimmy Tom (Info-Tech)

Zoom’s security consultant has announced that it will be providing strong encryption to paying customers and educational users of its web conferencing service. The move is being made in consultation with industry security consultants and privacy advocates.

Latest Research

9
Jun

Author: Jimmy Tom (Info-Tech)

RingCentral has launched RingCentral Video, a videoconferencing service integrated into its unified communications platform. This is a move that steers the company away from its partnership with Zoom Video Communications.

Latest Research

3
Jun

Author: Thomas Randall (Info-Tech)

Remote annual general meetings and shareholder meetings have certain end-user requirements that cannot be fully met by standard go-to web conferencing tools. Explore what other software options are available in this marketspace.

Latest Research

22
May

Author: Jimmy Tom (Info-Tech)

The Office of the Attorney General of the State of New York has reached a settlement with Zoom Video Communications. The agreement promises enhanced data security and user controls.

Latest Research

22
May

Author: Thomas Randall (Info-Tech)

Verizon has acquired BlueJeans for between $400-500 million. The move will see BlueJeans integrated into Verizon’s 5G plans, utilizing BlueJeans' advanced and encrypted video-conferencing solutions for telehealth, eLearning, and field service work.

Latest Research

30
Apr

Author: Brian Jackson (Info-Tech)

With an update that makes it easier for new and existing users to jump into a meeting, Cisco’s Webex is looking to address one of the few areas where it’s not rated at the very top of the pack.

Latest Research

30
Apr

Author: Brian Jackson (Info-Tech)

If you’ve been working remotely during the pandemic, chances are you’re doing a lot of videoconferences with a poor-quality laptop webcam. If you own a Canon camera and use Windows 10, a new free utility can help you upgrade that A/V setup.

Latest Research

27
Apr

Author: Jimmy Tom (Info-Tech)

Zoom is living up to its namesake in its responsiveness in addressing security and privacy issues that users have identified. While the upcoming 5.0 update addresses many initial concerns, the product still does not offer end-to-end encryption.

Latest Research

24
Apr

Author: Joel Martin (Info-Tech)

The impact of COVID-19, as it became a global pandemic in Q1 of 2020, has affected user sentiment toward software during a growing period of fear, uncertainty, and doubt. To analyze the impact, SoftwareReviews compared Satisfaction (willingness to recommend to a peer), ability to deliver Business Value (fair cost to value), and Likeliness to Renew prior to March 10 and post March 10.

Latest Research

16
Apr

Author: Jimmy Tom (Info-Tech)

Security research firm Cyble has reported a discovery of over 500,000 Zoom accounts, including login and password information, being sold on the dark web and in hacker forums.

Latest Research

15
Apr

Author: Thomas Randall (Info-Tech)

This note provides an overview of Zoom’s webinar on March 17, 2020, which introduced its new Zoom Phone offering.

Latest Research

15
Apr

Author: Brian Jackson (Info-Tech)

Since COVID-19 social distancing measures forced us all to work from home, we’ve all been relying on web conferencing tools like Microsoft Teams a lot more often. While we still have to stay at home for a few more weeks at least, the good news is you can make it look like you’re anywhere else through the use of your own custom backgrounds in Microsoft Teams.

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